Spa Customer Experience & Marketing Manager

Do you want to work in a calm, friendly and stimulating environment, helping people look & feel great? Do you want more out of life? Abundance, energy, joy & wellbeing?

At Cullen Bay Day Spa we are more than just a place to work. Our wellness spa & skin health clinic we inspire transformation in the way you look, think & feel – to be the best version of you. You’ll be amazed what you learn about yourself as you learn to help others. The more you learn the more you can earn with sales commissions.

Cullen Bay Day is Darwin’s favourite wellness spa and holistic skin clinic in Cullen bay, Darwin which combines the best of holistic spa services and retail.

As the Spa Receptionist you will be an ambassador for the Cullen Bay Day Spa Brand. Along with your skills and experience, you are passionate about spa and wellness and thrive on creating memorable and distinctive experiences for your guests. Your formidable customer service skills coupled with exceptional organisational skills in reservations, reporting, cash handling and sales target focus will be an asset in securing this role. We are seeking a true team player to ensure the smooth running of our wellness spa, furthermore skill and experience in the delivery of spa and beauty services is considered an advantage. Your role reports directly to the Spa Manager and Owner. 

• Ideally a Certificate IV or Diploma in Beauty Therapy and/or Massage Therapy
• Outstanding performance and ability to direct and support team members
• Devoted to executing a premium customer service experience
• Excellent communication skills, with the ability to listen to guest needs and make recommendations based on these needs.
• Ability to work independently and pro-actively
• Excellent personal presentation and grooming
• Highly organised and able to deliver a premium customer service experience at high demand times
• Reliable and flexible with working shifts and availability to work Saturday
• A desire to learn and update your skill level and knowledge in Business Development that includes Office Administration, Google, Social media, Online Events and Promotions.
• Career progression to Spa Manager is available for the right candidate

We offer all employees ongoing professional development and training. If you would like to be part of our friendly, supportive team, who share a love for holistic health and wellbeing and work in a beautiful environment with tranquil water views, please apply via the ‘fill out application’ button below.

Due to the high volume of applications, we will only be contacting successful applicants.

In return for your specialised service to our guests and your dedication:

• Full time employment benefits  & above award rate wages
• Staff Corporate Wellness Program to improve your Physical health and emotional wellbeing
• Product discounts
• Complementary treatments/services 
• Rewards scheme based on salon performance and client satisfaction
• Opportunity for additional earning through bonus payment on reaching targets
• Professional development & ongoing training to help you upskill and continue to grow
• A long term opportunity with room to move in our amazing and tranquil environment 

• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Which of the following statements best describes your Covid-19 vaccination status?
• Are you available to work on a Saturday?
• How many years’ experience do you have as a Spa Receptionist?
• How many hours are you available to work per week?

Please upload your cover letter and resume plus fill out our application questions below. Allow 15 – 30mins to complete.

FILL OUT APPLICATION QUESTIONS

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