Specialist - It Service Continuity

We Are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to Group Enablement
Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.
What you'll do
You will play a critical role within the team responsible for the performance and optimisation of the Service Continuityprocesses at Woolworths. This role will support the function by ensuring our IT Services remain reliable, available and enhanced.

• Perform IT Service Impact analysis and risk assessments to reduce the likelihood of significant service outages or disasters
• Design, maintain and communicate service continutiy testing schedules for identified business critical systems to ensure ongoing service provision during disasters or similar events
• Schedule, activate, observe and report on simulated DR exercises to evaluate the effectiveness of plans and define amendments as necessary
• Support the integration of Service Continuity plans with the broader organisational business continuity plan (BCP) thereby avoiding conflicts and optimising available resources
• Assess the impact of changes to systems, applications and infrastructure to determine requirements for IT Service Continuity

What you'll bring
You will be a natural planner, always looking ahead and balancing this with the on day to day requirements. You will enjoy collaborating and succeeding as part of a team. A natural at building relationships with stakeholders, you will be a strong communicator and influencer,

• Previous experience as a Disaster recovery specialist
• Solid experience with Disaster Recovery testing processes
• Proven communication and stakeholder management skills
• A passion to achieve and deliver as aprt of a team
• Experience using ServiceNOW or an equivent Service Management product is ideal
• ITIL - Service Management / Process Design experience

What you'll experience
Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

• A progressive and flexible 'work from anywhere' policy that gives you control over your work, life and wellbeing.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• An attractive remuneration package including base + super + Tool of Trade (vehicle, laptop, phone).
• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process
Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion
Employer of Choice for Gender Equality - Workplace Gender Equality Agency.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes