St George Hospital - Emergency Patient Experience Officer - Permanent Full Time

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Remuneration: $73,551.21 - $75,219.36 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ496989To be considered for this position you must be an employee of South Eastern Sydney Local Health District and its Affiliated Health Organisations.Where you'll be working
St George HospitalWhat you'll be doingThe vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff.
The focus of the role is maintaining and improving the experience of patients/families within our Emergency Departments.Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.All Category A workers and new recruits are required to receive one dose of the seasonal influenza vaccine annually to be considered compliant.Category A workers and new recruits who are non-compliant with seasonal influenza vaccination or have a medical contraindication to influenza vaccinations must comply with all other infection control risk reduction strategies as directed while working in a Category A position.SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We encourage people from different backgrounds to apply.Support for Aboriginal and Torres Strait Islander candidatesWe welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to:

• Demonstrated extensive experience in customer service and previous experience in an acute care facility within the specialty.
• Demonstrated resilience, flexibility and initiative
• Excellent interpersonal skills, in particular the ability to interact well with all staff
• Demonstrated ability to work independently with minimal supervision
• Demonstrated capability to use technology or ability to learn, in particular using systems required in emergency departments, such as FirstNet
• Sound negotiation skills
• Demonstrated ability to problem solve
• Demonstrated ability to work in a multidisciplinary team

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For role related queries or questions contact Melanie Lax on melanie.lax@health.nsw.gov.auApplications Close: 30 June 2024