State Manager-Operations

The Company

Mermaid Property Services is a leader in the provision of commercial cleaning and maintenance services with a strong commitment to delivering exceptional service to our clients. We specialise in a wide range of property services, including reactive maintenance. We are currently seeking a dynamic and experienced professional to join our team as the State Manager-Operations in Victoria. With a commitment to excellence and a focus on delivering high end solutions, we take pride in maintaining high standards of cleaning and maintenance services for our clients across the state.

The Role

Operational excellence: Oversee day to day operations to ensure that safe practices, strategic resource utilisation and client satisfaction is prioritised.

Client relationships: Build strong relationships with existing clients and identify opportunities for growth. Be he primary point of escalations with a focus on prompt issue resolution.

Leadership: Lead and mentor a dedicated team of Operations Managers to ensure the highest quality of service delivery. 

Communication: Establish and maintain a robust system of communication and customer service between internal and external stakeholders.

Business development: Collaborate with the BD team to maximise the potential for acquiring new business and retaining existing business to drive revenue growth and market expansion.

Financial management: Ensure cost effectiveness and profitability by maximising revenue and minimising expenses while maintaining service quality.

Compliance: Ensure compliance with industry regulations and maintain high standards through regular inspections and audits.

You will need:

• Strong leadership, team management and people management skills.
• Proven experience as a State Manager or in a similar role in the cleaning and maintenance industry.
• Demonstrate track record in business development and client relationship management.
• Excellent communication and interpersonal skills.
• Solid time management skills.
• Strategic thinking and problem-solving skills.
• Intermediate skills with Microsoft Office Suite.
• Ability to problem-solve and identify issues.
• Experience with staff recruitment and direct labour.

Benefits:

Competitive salary of $130,000 p.a. + Super + Motor vehicle.

Hybrid work environment

Focus on career pathway to allow for growth and experience.

Collaborative and dynamic work environment

Location in Docklands, Victoria

If you are interested in this role and have a strong background in Operations and Relationship Management in cleaning and maintenance, we want to hear from you. Join our team!