Address
Form of workState Operations Manager
OCS Building Maintenance t/as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years in Western Australia, expanding into NSW, ACT, QLD and VIC.
We are looking for a dynamic Operations Manager to oversee and mentor our Estimator and Repair Team.
Our working environments are fun, safe and innovative. We are always thinking about better solutions and constantly trying to improve. We encourage new ideas and creativity. You will experience an environment where your contribution will be highly valued and where you can really make a difference.
Key Responsibilities of the role:
- Responsible for selection of Estimators to attend site following the triage process.
- Assisting where possible with triage and ensuring Estimators comply with daily inspections and bookings (7 x per day)
- Ensuring regular training sessions, including Insurance and Client specific training to estimators and repair Coordinators.
- Responsible for ensuring quality reports; quotes and scopes (including regional areas other than South West).
- Work with QA team lead on report submissions and quotes including variations.
- Oversee the jobs in repair/ construction <$20k to ensure we provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the state.
- Allocate all new jobs approved for repair and nominate Repair Coordinator to run job within 24hrs of approval receipt.
- Implement set guidelines on Job Management and ensure this is complied with through regular meetings with Job Managers, reporting any exceptions to National Ops Manager.
- Monitoring allocations to trades and suppliers (through Power BI) and escalate any exceptions to National Ops Manager & Supply Chain Manager.
- Hold weekly meetings on outstanding WIP with Repair Coordinators. Ensuring jobs are running to set guideline and address/resolve or escalate any job issues.
- Hold fortnightly meetings with National Operations Manager and provide update on current WIP, including forecast and any issues.
- Attend monthly operations meeting with National Operations Manager to provide update on personnel and general overview
- Ensure the team delivers great customer service and look for ways to continuously improve upon service delivery.
- Fostering a people first culture with internal and external parties (clients/sub-contractor relationships)
Profile
Requirements:
- Tertiary Education in Construction or similar discipline
- Minimum 7 years experience working in the construction industry
- Expert knowledge of building products, construction details, safety regulations and quality standards
- Understanding of all facets of the construction process
- In-depth understanding of construction procedures and material and project management principles
- Sound computer literacy
- Excellent written and oral communication skills.
- Outstanding communication and leadership skills
- Excellent organizational, interpersonal, and time-management skills
Job Offer
What's on offer:
- Attractive Salary Package
- Flexibility
- An opportunity to help build and shape the company as it continues to grow and develop
- Trust and a collaborative company culture
Please provide a cover letter to introduce yourself.
