AddressThe State Training Manager is a crucial, externally-focused role that involves engaging with new and existing business partners and collaborating cross-functionally with various departments, from Operations to Development. This role is pivotal in enhancing business partners' skills and knowledge, ensuring consistent execution and adherence to client standards. As a State Training Manager, you are responsible for guiding new business partners through the onboarding training program, covering all aspects of operations and ensuring compliance with SOPs and standards. You oversee their entire learning journey, aiming to deliver a seamless experience. Additionally, the State Training Manager supports the ongoing development and training of our existing business partners and head office staff.
Benefits
- Become an integral part of a supportive team based in Sydney CBD.
- Committed to your personal and professional growth.
- Benefit from great tenure across all areas of the business.
The Role:
- Analyse training needs and support with the design and implementation of training programs and training schedules for the business partner network and head office employees.
- Develop new training materials, including online modules and virtual training to ensure the provision of quality delivery outcomes.
- Design and develop lesson plans and programs to address needs within the network and business.
- Facilitate the end-to-end journey of our BP Onboarding Training Program for new business partners.
- Schedule training days for new business partners and their team members into the training.
- Develop and maintain strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated and comprehensive offering of programs.
- Facilitate both face to face and virtual classroom sessions.
- Deliver training aimed at upskilling business partners in operations.
- Administration and maintenance of training master files, competency assessments and edapp modules.
- Reporting on compliance as requested.
- Ensure currency and relevancy of all resources and tools.
- Track training and development progress post implementation to assess training effectiveness within the network and head office.
- Monitor and evaluate training standards and outcomes, including using feedback from stakeholders and recommend improvements, to continuously improve learning and development offerings.
- Assess Business Partner and team members skills, performance, and productivity to identify areas of improvements.
Skills and Experience
- Intermediate to advanced written and verbal communication skills
- Intermediate to Advanced technical training and facilitation experience
- Intermediate to Advanced computer skills (Word, PowerPoint, Microsoft Teams)
- Cert IV Training or relevant HR diploma/Degree
- Focus on understanding and meeting customer needs, building and maintaining strong client relationships to drive satisfaction and loyalty.
- Manage relationships with various stakeholders, balancing diverse interests to achieve organisational objectives.
- Design comprehensive training programs, structure sessions effectively, and develop assessments to evaluate learner progress.
- Efficiently manage time and resources, maintain accurate records of training activities, and ensure training objectives are met.
- Create clear instructional materials, convey complex concepts simply, practice active listening, and deliver presentations and training sessions confidently
For a brief, confidential discussion about this role or your next career move, please contact Erica O Connor on 0401 523 503 or *****@millerleith.com.au#SCR-erica-oconnor
