We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.The role of Store Excellence Business Partner is responsible for enhancing the capabilities of our retail store networks in order to achieve desired outcomes for EssilorLuxottica. This will be accomplished by providing on-site coaching and support that specifically emphasizes the following areas:
- Improving sales and service excellence, thereby enhancing the overall customer experience
- Enhancing optical dispensing skills
- Expanding product knowledge and optimizing sales mix
- Fostering operational efficiency and excellence in store management
- Ensure retail operating standards and KPIs are met through the delivery of capability development programs
- Deliver in store coaching and support that increases store team capability to achieve business results
- Drive a premium customer experience across our EssilorLuxottica store network
- Support the capability sign off procedure for talent progression
- Contribute to the long-term strategic plan through shared insights
- Optical dispensing skills and experience essential (minimum 5 years)
- Tertiary qualifications in Business, Education, or related discipline desirable
- Experience working with stakeholders at various levels
- Enjoys working in a fast-paced environment and can manage tasks with competing deadlines
- Organisational, planning and problem-solving skills
- Exceptional communication skills and a desire to give the best customer experience
- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica family
- Holiday Club – 1 extra week of annual leave (Totals 5 weeks of annual leave per year)