Store Manager

We are seeking a customer champion to lead our Coffs Harbour team as a Store Manager!

• Attractive hours, fast paced already successful café environment
• Innovative, Dynamic and forward thinking and progressive culture
• Exciting opportunity to lead a team!

About WHSmith Australia
WHSmith is a historic British retailer focusing on news, books and convenience, and we are proud to bring our expertise to our Australian operations. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Food by WHSmith also operates a large number of cafés nationally. The WHSmith food philosophy is fresh food and friendly service, with the simple aim to provide nutritious food to all customers.
Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.
About the Role
As a Store Manager, you will play an integral role in ensuring the smooth operation of the café, providing exceptional customer service to our patrons and helping to create a welcoming and enjoyable atmosphere.
Your responsibilities will include:

• Lead a team of baristas, chefs and service team
• Set store standards and objectives for the Site
• Establish long-term relationships with customers and the community.
• Develop a sales pipeline to grow sales through internal and external catering opportunities
• Manage the performance and morale of the team.
• Stakeholder relationships internally and externally
• Managing all aspects, including revenue growth, stock, margin & cost control, loss prevention, payroll, staff development whilst ensuring total customer satisfaction
• Adherence to health and safety procedures, ensuring all sites are fully compliant
• Analyse site reports and create action plans to improve results.
• Work with the cook to ensure a high quality daily range of hot / cold food and beverages is provided

In this position, your standard hours are Monday-Friday 6am to 2:30pm. This may include additional coverage as required (public holidays/operational cover).
This role is located at our newly acquired Hideaway Cafe at Coffs Harbour Medical Campus.
The Ideal Candidate
As an ideal candidate, you will display the following qualities:

• A minimum of 2 years' experience in a customer facing store management role
• Have awesome customer service skills and a personality to match
• Barista and kitchen operations experience (trade qualifications highly desirable)
• An excellent business acumen & ability to work autonomously
• A current food safety supervisors certificate
• Be computer literate - intermediate in Microsoft Word, Outlook and Power Point and Excel
• Have knowledge of busy multi food outlet operations with a focus on sales and service

If you are looking for an exciting opportunity to join a dynamic and growing company, we would love to hear from you! Apply NOW!
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.
*Please note, only shortlisted applicants will be contacted.