AddressCompany Overview:
Australian Piano Warehouse is Australia’s largest piano retailer, and is dedicated to providing exceptional quality new and used pianos alongside unparalleled customer service. With a rich history of serving musicians and enthusiasts, we pride ourselves on offering a diverse selection of pianos, from grand pianos to digital keyboards, catering to musicians of all levels.
Position Overview:
We are seeking a dynamic and experienced Store Manager to lead our team and oversee the day-to-day operations of our piano store in West Melbourne. The ideal candidate will have a passion for music, a deep understanding of pianos, and a proven track record of driving sales and delivering excellent customer experiences.
Key Responsibilities:
- Sales Leadership: Drive sales growth by setting ambitious sales targets, developing sales strategies, and motivating the sales team to achieve and exceed targets.
- Customer Service Excellence: Ensure that every customer receives exceptional service by training and coaching staff on product knowledge, sales techniques, and customer engagement.
- Inventory Management: Oversee inventory levels, including ordering, receiving, and maintaining accurate stock levels to meet customer demand.
- Visual Merchandising: Create visually appealing displays to showcase our range of pianos and accessories, ensuring that the showroom maintains a welcoming and professional appearance.
- Team Management: Recruit, train, and develop a high-performing sales team, providing ongoing coaching and feedback to maximize their potential.
- Operational Efficiency: Implement efficient processes and procedures to streamline operations, minimize costs, and maximize profitability.
- Marketing and Promotion: Collaborate with the marketing team to develop and execute promotional campaigns, events, and initiatives to drive foot traffic and increase sales.
- Financial Management: Monitor sales performance, expenses, and budgets to ensure profitability and financial targets are met.
- Customer Relationship Management: Build and maintain strong relationships with customers, addressing any concerns or issues promptly and ensuring customer satisfaction.
- Compliance: Ensure compliance with company policies, procedures, and regulations, including health and safety standards.
Qualifications:
- Proven experience in retail management, with a track record of driving sales and achieving targets.
- Strong knowledge and passion for pianos and/or music.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Exceptional customer service skills, with a focus on building long-term relationships with customers.
- Strong organizational and problem-solving abilities.
- Proficiency in Microsoft Office Suite and point-of-sale systems.
- Flexibility to work weekends.
Benefits:
Competitive salary + commission arrangement, accompanied by other performance-based incentives.
Opportunities for career growth and advancement within the company.
Join our team and be a part of a passionate and dedicated community committed to sharing the joy of music through exceptional pianos and outstanding customer service. Apply now to become our Store Manager and lead our team to new heights of success!
