Store Manager | Furniture Retail | Full Time

Help shape the future of retail, inspire a team, and create unforgettable customer experiences as our Store Manager, at our showroom in Dandenong.

Are you a vibrant, hands-on leader with a flair for retail, an ability to inspire teams, and a commitment to achieving remarkable results? Living Unlimited, a leading Furniture Retailer, eagerly seeks your expertise to lead our team to success.

If you're an experienced Store Manager ready to escalate your career to new heights, this role is the perfect fit for you.

Living Unlimited is a vertically integrated, omnichannel retailer of homewares and furniture specialising in leather lounges and outdoor furniture. We’re the home of some of Australia’s leading brands including Lavita Outdoor, Lounge Life and Sofa Lab.

Since 2009, we’ve grown from a small online retailer to seven bricks-and-mortar stores and two distribution centres in Sydney, Melbourne and Brisbane with more store openings planned presently.

We’re creating a culture of innovation, collaboration and continuous improvement with the goal of crafting a modern Furniture Retailer that bridges the gap between ecommerce and physical stores.

Sales

• Set and achieve sales targets for profit, revenue, conversion rate, and average order value.
• Create a supportive and nurturing environment that encourages growth and sets our sales team up for success.
• Implement training programs and offer continuous coaching to enhance the team's skills, product knowledge, and sales methodologies.
• Encourage and motivate the sales team to surpass sales objectives.
• Formulate and implement sales strategies that drive business growth.

Customer Service

• Cultivate a warm, inviting atmosphere for our valued customers.
• Instil a deep-rooted passion for outstanding customer service within the team.
• Resolve customer inquiries and complaints swiftly and effectively.
• Guarantee accuracy in customer orders and information recorded in our system.
• Actively seek customer feedback to enhance the shopping experience and uphold our store's reputation.

Staff

• Oversee the recruitment, hiring, and training of our team of sales consultants and support staff.
• Manage work schedules to ensure optimum staffing levels.
• Administer timesheets, leave, and sick day records for payroll purposes.
• Conduct regular performance reviews, identifying areas of concern and proposing solutions.

Merchandising

• Collaborate with the marketing team to design engaging campaigns that propel sales and captivate customers.
• Develop attractive product displays and implement pricing strategies to amplify visual appeal and stimulate sales.

Operations

• Supervise store opening and closing procedures.
• Ensure the store premises are clean, well-maintained, and visually appealing
• Ensure compliance with company policies and procedures.
• Perform daily transaction reconciliation

Administration

• Manage petty cash
• Monitor the store's supply levels, replenishing when necessary.
• Process invoices promptly, submitting them to finance for payment.
• Organise and safely store relevant documents..
• Maintain up-to-date information on directory listings.

Maintenance

• Ensure all utilities and services (phone, internet, electricity, etc.) are functioning optimally.
• Supervise contracts for cleaning, gardening, pest control, waste management, and maintenance.
• Coordinate lease-related maintenance and repairs.

Security

• Maintain site security and respond to alerts.
• Liaise with authorities and insurers during security incidents
• Secure all cash in a safe and secure location.

Finance

• Perform daily transaction reconciliations
• Develop and manage the store's budget, carefully monitoring and controlling expenses to ensure profitability.

Reporting and Analysis

• Prepare regular reports on sales, inventory, and staff performance.
• Provide insights and recommend strategies for continuous improvement and growth.

Compliance and Legal

• Stay informed of employment laws, consumer rights, product safety requirements, and other relevant regulations.
• Ensure strict compliance with local laws, regulations, and safety standards.

• Minimum of 2 years' experience in a comparable role.
• Exceptional skills in sales and customer service
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Outstanding organisational and time management skills
• Proficiency in basic software applications, computers, tablets, smartphones and other devices
• Prior experience in the furniture/bedding industry is advantageous but not mandatory.