As a Store manager and first point of contact for clients when they visit the clinic, a day in my life will be managing and coaching a team whilst driving lead generation, scheduling and managing appointments/documentation and ensuring every client visit is an enjoyable and valuable experience.Client DetailsAdecco is thrilled to partner with one of Australia's leading retail hearing health providers. In this role, you can make a meaningful impact by assisting customers and their families dealing with hearing loss and transforming their lives. Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.DescriptionAn exciting opportunity has been presented for a Store Manager specialising in Retail Sales, Administration, and Customer Care to join our client in Ballina, NSW.As an integral member of our team, your responsibilities will include but are not limited to the following:
- Managing and coaching a high-performing team to drive first-class customer service and sales
- Encourage your team to succeed in their role by observing and giving feedback in a supportive learning environment.
- Provide training and ongoing development to all staff
- Drive lead generation daily from the Greetline by inviting customers to have a free hearing check in-store.
- Work with the Clinician to maximise schedule planning, ensuring quality appointments and customer care appointments are scheduled effectively.
- Work with your team to achieve store success, financial targets, and excellent customer service.
- Minimum 2 years within a sales environment and people management is essential
- Practical experience in people leadership and management of a small team
- Proven ability to motivate others.
- Loves to collaborate in a team to succeed.
- Excellent communication and interpersonal skills
- Basic computer literacy
- Energy and enthusiasm for working in a busy retail environment.
- Great company benefits.
- Comprehensive training, as well as career and learning development opportunities.
- A collaborative, supportive and down-to-earth team and clinic environment.
- A chance to earn commissions.
- And much more