Store Manager

Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.

Set Rotating Roster | No nights, Sundays or Public Holidays | Great Work/Life Balance | Permanent Role with a Stable Industry Leader.

ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand.

About Us

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business – our people and our customers.

With a strong growth strategy in place we are seeking to attract and retain more great people to join our team. We are now on the lookout for our next star recruit as we upskill and prepare you to run your own centre. We have a Full Time Store Managerrole on offer based in Townsville.

The Role:

Our Store Managers work collaboratively with their operations Manager and their team to drive centre performance whilst aligning to company values. This role is a business-critical role, encompassing customer service, administration, operations & people management.

A Day in the Life of a Store Manager Includes:

• Leading and motivating a team of 1-2 Store Consultants.
• Setting clear expectations and providing ongoing support and feedback to ensure team performance meets or exceeds targets.
• Ensuring excellent customer service is consistently delivered.
• Responding to customer enquiries or concerns promptly and efficiently.
• Maintaining & cleaning of the storage facility & grounds.
• Work towards monthly sales and KPI targets of the Townsville locations.
• Overseeing and actively managing centre operations, including maintenance, security, access control, inventory management, and compliance with health and safety regulations
• Drive operational excellence with a strong focus on centre presentation and maintenance.
• End of month reporting summarizing the centre's financial performance
• Reporting directly to the Operations Manager regarding weekly & monthly updates/results.
• Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.
• Assist clients with any urgent requests outside traditional office hours with company provided mobile phone.
• Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

What you will bring:

To be a successful Store Manager in Townsville, you will ideally have:

• Demonstrated 1 + years’ experience within a management or team leader position.
• Strong conflict resolution knowledge and the ability to de-escalate situations.
• Proven ability in working towards sales targets and KPIs.
• Effective communication skills and be able to foster a team building environment.
• You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• Excellent written and verbal communication skills with a keen eye for detail.
• Driver’s license and car (required)
• Forklift license desirable but not essential, as long as you’re open learning how to drive a forklift.
• The ability to work on a rotating roster, with every second Saturday from 9:00am-2:00pm

Benefits – Why Work With Us?

• Our unique 24/7 Health & WellNS offering for you and your family.
• Permanent role within a successful and expanding business which employs great people.
• Structured four-week training and induction program to ensure your success.
• Competitive salary and incentives
• Access a range of National Storage Perks such as:
  - Generous parental leave policy
  - Health reimbursements ranging from gym memberships to health
  insurance
  - Unlimited retail discounts
  - Referral incentives
  - Opportunities to connect with our communities and charities.
• Work with an innovative commercial business that values teamwork, care & excellence

Start your journey - APPLY NOW!

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.