AddressOur Company
Join a growing fresh food retail business with an amazing brand reputation for delivering great quality food and good value to our customers. Our engagement survey results tell us that our Harris Farmers feel proud to work for us, they love the people they work with, and we offer the opportunity to a build a career in a business that has a passion for great food. We also offer flexible working (our shops are open 7 days a week), amazing benefits including 25% discount on shopping with us, access to training, fun working environment with a chance to be creative and innovative.
We’re 30 (and counting) stores across NSW and QLD, and home to almost 3,000 wonderful Harris Farmers all with a common purpose, to reconnect Aussies with the joy of food. Everything we do at Harris Farm Markets is driven by what we believe in and is underpinned by ensuring everything we do is for the Greater Goodness! In other words, it is for the good of the customer, each other, and the community.
The Role & Responsibilities
As Store Manager, you will be responsible for effectively and efficiently running a HFM market, delivering a shopping experience that is more market than supermarket. You will lead, build, and manage a team of between 60-140 Harris Farmers. Your goal is reconnecting customers with the joys of great fresh food showcasing amazing fresh food. Shopping with HFM should be fun and not a chore.
- Coach others in our company values. Develop initiatives to embed our culture and values in your area group.
- Oversee the prompt and effective delivery of marketing initiatives, specials and seasonal displays that engage customers, Willy Wonka it!
- Regularly communicate with buying teams on product quality, volumes and competitor pricing.
- Use your initiative to deliver solutions that provide an exceptional customer experience. Do the unexpected to delight our customers.
- Coach others in being exceptional in customer service including when dealing with complaints, effective response to supporting customers if injured in the store and generally providing a great experience for our customers.
- Communicate well, listen, and share information such as a clear vision and strategy for the team.
- Coach and empower your people.
- Create an inclusive environment, demonstrate authentic concern for the success and well-being of your teams to build loyalty.
- Take the productivity of your employees seriously and give them the tools to be productive, keeping the number of processes to a minimum.
- Effectively, efficiently, and compliantly manage grievances, underperformance and people related matters.
Required skills, knowledge and expected behaviours
- Certificate IV in Retail Management or similar would be advantageous.
- Team player, open mindset and willing to learn and test new ideas.
- Has previous experience of running a similar business to a Harris Farm Market and has a passion and in-depth knowledge of fresh food, particular fruit and veg.
- Full drivers licence required
Why you should apply
- Work with a highly successful business who values new ideas and innovation
- A highly varied role
- 25% Staff Discount
Please keep reading .....
At Harris Farm, we welcome everyone, from all walks of life and all abilities. We know that research suggests men apply to jobs when they meet an average of 60% of the criteria, however women and other marginalised groups tend only apply when they check EVERY box. We’re here to tell you, that if you think you could be a Harris Farmer, but don't necessarily meet every single point on the above requirements, please don’t be shy - get in touch!
