AddressAbout You
You are a highly motivated team-player with a passion for exceptional customer service. With outstanding organisation skills and the developed ability to multitask, you are someone who genuinely enjoys delivering results to a high standard.
With a solutions mindset and excellent communication skills, you’re looking for your next challenge to expand your horizons and join a fun team culture!
About the Role
Reporting to the Team Leader: Student Support, you will be a key point of contact for the online student cohort to support positive learning outcomes. Providing outstanding customer service to our students is paramount, and you will focus on proactive communications and engagement by assisting with queries and requests related to enrolment, study support, student wellbeing, and administration in a timely and professional manner.
The Student Support Centre is open 7 days a week with operating hours 8:30am to 9:00pm Weekdays and 9:00am to 5:00pm Saturday and Sunday. Student advisers are required to operate in 5 rostered shifts per week.
Essential Skills and Experience
- Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner
- Experience in a customer service role, providing information to a range of customers
- High levels of empathy, excellent relationship building ability, and collaborative teamwork approach
- Demonstrated ability to interpret and apply policies and procedures
About UniSA
The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.
UniSA Online was established as a key project as part of the University’s Digital Learning Strategy. UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform.
The UniSA Online unit, reporting to the Provost and Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence.
Benefits
Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:
- Access to great personal development opportunities
- Employee assistance and development programs
- A range of salary packaging options, including vehicle leasing, laptops and car parking fees
- A variety of leave arrangements
- Corporate health insurance
Culture
As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.
Start Your Unstoppable Career
For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.
Please address your cover letter to Amra Delibasic, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at ***********@unisa.edu.au using job reference number 6079.
Applications close: 11:30pm Tuesday 4 June 2024
Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.
