Student and Academic Services Officer - Specialist

About the role

The Student and Academic Services Officer is responsible for providing high quality administrative and services support within the College across a broad range of Student and Academic administrative functions.

The position acknowledges the interdependence of Student and Academic related matters, the importance of front counter student facing activities and back office administration.

The person we seek will support students and Academics via the following means, but not limited to:

Student Services

• Provide support to Burwood reception with phone and email enquiries
• Check the integrity of information and resources provided to staff and students via the Student Portal and Student Hub from trimester to trimester
• Process student requests for replacement documentation
• Provide administrative support to various Student and Academic committees
• Assist with College Orientations, U18 events, Graduations/Celebration of Completion and student experience activities
• Provide advice to students relating to College policies and procedures, program progression, transition to University and other student administrative related issues
• Undertake student monitoring duties including retention and performance calls

Academic Services

• Develop and maintain strong and effective relationships with non-academic and Academic staff
• Support the exam process and material integrity checks
• Review and process Recognition of Prior Learning requests
• Support Academic Misconduct requests
• Assist processing Enrolment Variations, Special Consideration, Change of Course and other student lifecycle requests
• Other duties as may be requested by a relevant manager

What we can offer you:

• Flexible work arrangements
• A fun and supportive team environment
• Career progression and development pathways
• Collegial and collaborative environment with the aim of academic excellence
• Health & Wellbeing packages which includes free counselling for employees family, discounted gym memberships, movie tickets, discounts on travel, accommodation and insurance.

About Us

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.

How to apply

Please apply online (including a resume and covering letter outling, how you meet the criteria above) to lodge your application successfully. For enquiries about the role, please contact Mary Georges via email ************@deakin.edu.au or 0482 167 ***.

Applications close on Friday 1 March 2024 at 5:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

To our agency partners - thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage