Student Engagement Officer- Student Support And Engagement

• 1.0 FTE, Full time, ongoing position (000752)
• Salary Range: $64,872-$70,437 P. A+ superannuation
• Location: Dandenong Campus

ABOUT USChisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the southeast.Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.Our drive for commercial success is underpinned by our core values of Opportunity, Integrity, Collaboration, and Achievement.In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.We offer more than 400 courses, from VCE/VM/VETDSS, through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.ABOUT THE ROLEAs the Student Engagement Officer, you will be the students as a first point of contact and delivering operational support across the Student Support and Engagement Portfolio.Additionally, you will-

• Provide initial support to students engaging with services including Counselling, Equitable Learning and Disability, Indigenous Engagement, Student Life, Libraries and Complaints and responds to enquiries across a range of channels including face to face, phone and online.
• Undertake a range of administrative activities providing high-level support across the Student Support and Engagement portfolio, including the handling of accounts receivable/payable and specialised administrative support for service teams and Leadership.
• Using various media, promote opportunities for students to engage and ensure the development and distribution of Student Services promotional material

ABOUT YOUYou will have

• A relevant qualification at a minimum of post-secondary level or relevant work experience.
• Demonstrated experience in providing administrative and customer service support
• Experience in engaging with post-secondary students.
• Excellent written, verbal communication and interpersonal skills
• Demonstrated experience and strong knowledge of computer systems
• It will be considered very desirable if you have previous experience in the vocational education sector and experience in dealing with non-native English speakers from diverse backgrounds.

BELONGING AND INCLUSIONChisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students, and communities.We welcome and encourage applicants from diverse backgrounds to apply.We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.auAboriginal and Torres Strait Islander ApplicantsWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.auHOW TO APPLYApplications for this position close 6pm, Sunday, 28 April 2024. Applications should include:

• a covering letter.
• curriculum vitae
• contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

• Valid Employee Working with Children Check
• National Police Check
• International Police Check (if applicable)
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• Certified copies of qualifications

If you have any questions regarding the position or require further information, please contact Kaine Reynolds, Manager- Student Success and Engagement at kaine.reynolds@chisholm.edu.auChisholm Institute reserves the right to withdraw an advertised position at any stage.How to apply:

• If you have NOT registered with our Online Application System, you can begin your Application by clicking the 'Begin' button below.