Tech Crew Specialist

(HEO6) $86,360 - $93,285 per annum plus an employer  contribution of 17% superannuation.

Full time, Continuing position

Tech Crew Specialist

We are looking for an enthusiastic individual that is interested in providing IT support services comprising onsite face to face support and teaching technologies to staff and students at the University of Adelaide.

The Tech Crew Specialist provides technical support for the University operating environment including operating systems and a variety of both main stream software packages and specialist teaching/research hardware and software across the various campuses and medical facilities at which the University has a presence. The Tech Crew Specialist is responsible for identifying and resolving incidents, advising staff and students on technical matters, providing information to the business on issues in the operating environment, and documenting solutions.

This position delivers a high quality client focused service by providing; accurate and timely computing support, considerable problem solving experience and technical advice to the University community and establishing good working relationships with other professionals (e.g. vendors/ specialised IT groups) in investigating and providing resolutions where possible to a range of issues. To be successful in this role you will need the following - 

Knowledge and Experience:

• A team player who actively contributes to their team providing support to other team members to help them get the job done, meet goals or manage projects.
• Proven experience/knowledge in diagnosing and resolving a broad range of technical problems for desktops, laptops peripheral and mobile devices and associated software applications.
• Experience in a customer facing service environment and ability to liaise effectively with a diverse range of users.
• Experience working effectively in a team environment.
• Excellent organisation skills and the ability to demonstrate practical troubleshooting and problem analysis techniques
• Actively participates in own professional development and growth.
• An understanding of IT service standards, SLAs and KPIs
• Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.

Qualification/s:

• An IT related qualification and/or an equivalent combination of relevant experience and/or training.
• Industry certifications (desirable).
• Demonstrated skills and knowledge in software application packaging (desirable)

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

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Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

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If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 16/05/2024.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Jodie Wardle
End User Computing Lead, IT Operations, ITDS.
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You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.