Student Help Advisor

Student Help Advisor

• Employment Type: Full Time (35-hour week)
• Duration: Fixed Term Role – Till 31 Dec 2025
• Remuneration: $82,818 - $93,711 (+ 17% superannuation and leave loading)
• Location:  Kensington NSW (Hybrid Flexible Working)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Student Help Advisor is responsible for a variety of different administrative functions, with a key focus to deliver high quality service across a wide range of student enquiries, putting the student experience as the primary focus of all activities. The role also contributes to the drive for continuous improvement in quality and process.

Who You Are:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and/or student services experience.

• Demonstrated experience of operating in a customer service environment and providing advice to stakeholders on complex and sensitive matters.

• Well-developed oral and written communications skills and the ability to liaise effectively with all levels of staff, students, management, and external stakeholders.

• Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff.

• Proven ability to work accurately and efficiently, and with attention to detail.

• Demonstrated ability to multi-task, apply a flexible approach to workload, and react positively to unforeseen or unplanned events

• Proven ability to contribute to a positive team culture, work flexibly in a hot-desk environment and develop and foster networks with staff across the University.

• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Special Requirements:

• Requirement to work during the Christmas/New Year period.

• Seasonal weekend and after-hours work.

Benefits and Culture:

UNSW offers a competitive salary and access to a plethora of UNSW-perks including:​

• Flexible working ​
• Additional 3 days of leave over the Christmas Period​
• Access to lifelong learning and career development ​
• Progressive HR practices​

More information on the great staff benefits and culture can be found here.

How to Apply:

Please submit your CV and a Cover Letter addressing the Selection Criteria (Who you are above)

Applications close:  Thursday April 4  - Before 11:55pm

Get in Touch:

Georgia Kelso

Talent Acquisition Coordinator

*******@unsw.edu.au

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.