Address
Form of work
Salary- Employment Type: Continuing
- Remuneration: From $82K + 17% Super and Leave Loading
- Location: Kensington, NSW
- Multiple roles
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. This role plays a lead and strategic role within the Enterprise Portfolio Management Office.
Why your Role Matters
The Student Help Advisor is responsible for a variety of different administrative functions, with a key focus to deliver high quality service across a wide range of student enquiries, putting the student experience as the primary focus of all activities. The role also contributes to the drive for continuous improvement in quality and process.
Who you are:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and/or student services experience.
- Demonstrated experience of operating in a customer service environment and providing advice to stakeholders on complex and sensitive matters.
- Well-developed oral and written communications skills and the ability to liaise effectively with all levels of staff, students, management, and external stakeholders.
- Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff.
- Proven ability to work accurately and efficiently, and with attention to detail.
- Demonstrated ability to multi-task, apply a flexible approach to workload, and react positively to unforeseen or unplanned events
- Proven ability to contribute to a positive team culture, work flexibly in a hot-desk environment and develop and foster networks with staff across the University.
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience summary above) before Sunday 28th Jan by 11:55pm.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness)
E: (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
