AddressReference Number Student Retention Officer
Student Retention Officer
Student Services
- 1 x Full-time, Fixed-term role to 31 December 2024
- 1 x Part-time (0.5 FTE), Fixed-term role to 31 December 2024
- These temporary roles can be offered as a fixed-term appointment (external applicants) or as a secondment opportunity (current UNE staff).
- $73,242 to $84,458 per annum (HEO5) part-time pro-rata
- Plus 17%employer superannuation
- Salary packaging options are available
- 5 weeks annual leave plus Christmas week shutdown, per annum.
- Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)
Acknowledgement of Country
The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women's Society, and the many international cultural groups - all will feel valued and respected at UNE.
You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit : Personalised Learning Journeys, Empowering Communities, and Building Resilience.
About the role
The position reports to the Student Connect Advisor and is responsible for providing timely support to students identified as 'At Risk' in accordance with the Student Support Policy. The position will provide specialist advice regarding policy, rules and guidelines to students, staff and relevant stakeholders to increase the likelihood of Student Success.
About you
To be successful in this role, you will have:
- Relevant qualification and combination of experience in student support in a tertiary education setting.
- Demonstrated excellent Administrative and time management skills with aptitude and capacity to learn software packages, data bases and systems relevant to student support.
- Demonstrated ability to relate well to colleagues and students from diverse and often disadvantaged backgrounds
Student Services sits within the Student Experience portfolio which includes the Library, Counselling and Psychological Services and Student Grievance. The goals of Student Experience Portfolio include Successful student Completion, Student Engagement and retention and providing transformative personalised student journeys.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquillity of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit
Enquiries and additional information
To discuss this role please contact Steve Gully phone: , email:
Current UNE Staff: In taking up this appointment, the appointee will need to seek approval from the Head of Cost Centre to be released from their substantive position for the duration of the secondment.
Closing Date: Midnight, Sunday 16 June 2024
Reference No: 224086
For further information about this position, please see the Position Statement below.
To Apply
Please submit the following documents by clicking the Apply Now button below:
Your application should be comprised of:
i. Covering letter addressing applicant's suitability for the position based on key functions of the role detailed in the Position Description;
ii. Current CV;
iii. Certified qualifications cited in your application for this position.
About Our ProcessAt UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
National Police Check
If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with
criminal records are NOT automatically barred from applying for this position
(unless there is a particular requirement under law).
Further Information Position StatementBack to Vacancy List
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