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SalaryStudent Retention Coordinator
Student Services
- Full-time, Fixed-term to 31 December 2024
- $84,516 to $92,899 per annum (HEO6)
- Plus 17% employer superannuation
- Salary packaging options are available
- 5 weeks annual leave plus Christmas week shutdown, per annum,
- Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)
Acknowledgement of Country
The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE.
You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.
About the role
The Student Retention Coordinator role involves overseeing a dedicated team responsible for reaching out to specific student groups, offering effective and efficient, targeted support for retention and well-being. Implement tiered escalation strategies outlined in the student support policy. Proactively monitor student engagement with retention and support programs, fine-tuning processes to optimise productivity and efficiency.
About you
To be successful in this role, you will have:
- A degree with relevant experience; or extensive experience and specialist expertise or broad knowledge in student support services
- Demonstrated data literacy and the skills to identify, extract and explain data elements.
- Understanding of data capture frameworks, and project documentation
- Demonstrated experience in leading a small team in the delivery of time sensitive projects and the ability to report on the efficiency of team efforts.
- Demonstrated ability to work collaboratively with a diverse group of stakeholders.
About the Department
Student Services sits within the Student Experience portfolio which includes the Library, Counselling and Psychological Services and Student Grievance. The goals of Student Experience Portfolio include Successful student Completion, Student Engagement and retention and providing transformative personalised student journeys.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience
Enquiries and additional information
To discuss this role please contact Steve Gully phone: 02 6773 4***, email: ******@une.edu.au
Closing Date: Midnight, Sunday 17 March 2024
Reference No: 224025
Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.
To Apply
Submit your application through www.une.edu.au/jobs-at-une and refer to vacancy reference 224025.
Your application should be comprised of:
- Covering letter addressing applicant’s suitability for the position based on key functions of the role detailed in the Position Description;
- Current CV;
- Certified qualifications cited in your application for this position.
About Our Process
At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
