AddressBUSINESS OVERVIEW
NextEd Group Limited is a high quality tertiary education organisation with business units operating in the ELICOS, VET and Higher Education sectors delivering courses to both domestic and international students. The Technology & Design (T&D) division consists of three separate brands that offer an innovative range of courses in technology, interactive media and design.
ROLE OVERVIEW
This Student Services Coordinator position is a full-time permanent role.
The Student Services Coordinator is responsible for providing quality and timely support which ensures all Technology & Design Division students have a positive and productive learning experience.
This role will focus on student engagement, well-being and retention through the provision of timely and proactive student responses, accurate and clear written and verbal communication, facilitation of student events, management of the reception area, accurate data entry and process adherence, and excellent customer service at all times.
This is an on-campus role where working outside the traditional span of hours may be required (Student Service Desk Hours 8am - 4.30pm |8.30am - 5.00pm |9.30am - 6pm).
KEY RESPONSIBILITIES AND DUTIES
- Promptly and professionally respond to, resolve and refer student and teacher inquiries and transactions using comprehensive knowledge and information database systems to ensure timely and accurate information is conveyed to students at all times
- Process information and student record-related transactions; provide factual advice, ensuring confidentiality, security and integrity of information is maintained in line with T&D and legislative compliance requirements
- Collaborate and cooperate with all colleagues and departments to ensure the smooth running of the college and to facilitate a supportive and harmonious environment which fosters excellence in teaching and learning
- Undertake basic investigative tasks in relation to escalated inquiries where required and further escalate any complex inquiries or client feedback
- Liaise with the Academic Team to ensure all relevant deadlines are adhered to including the timely submission of results
- Effectively operate across a range of service platforms including email, phone, student and customer management systems
- Participate in and assist with student events, including orientations and graduations
- Deliver outstanding customer service and support to students, staff and visitors
- Manage reception area assisting with face-to-face and telephone customer inquiries relating to all matters
- Other duties, as commensurate with the role
EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS
- One year minimum of working experience in similar position
- Administrative and customer service relationship experience essential
- Excellence in verbal and written communications
- Demonstrated ability to use spreadsheets, tables, calculations and manipulate data
- Methodical and systematic approach to work
- A high standard of time management and organizational skills, attention to detail and accuracy
- Ability to culturally adapt to and influence a wide range of stakeholders from different cultural and ideological backgrounds
- Demonstrated ability to interpret and apply Policies, Procedures and Regulations
- Demonstrated high level of computer literacy and proficiency in data analysis
- Self-motivation, ability to motivate others and ability to work autonomously
- Ability to work under pressure to meet deadlines
- A proven team player
- A positive and enthusiastic attitude, putting an emphasis on openness and transparency
