Student Success Officer

Creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) now have an exciting opportunity for a Student Success Officer to join our dedicated team in the Centre for Education and Enhancement.

• Part-time: 29 hours per week
• Fixed term appointment to December 2025
• HEWL 5: $72,059 - $81,732 per annum (pro-rata) plus up to 17% superannuation
• Based at the Cairns Nguma-bada campus. As this role delivers face-to-face services to our students on campus, the successful candidate must be based in Cairns to undertake this position.

Supporting a diverse range of students enrolled at JCU, you’ll provide timely advice, advocacy and referral services to enable successful transition into, progression through, and engagement with University life, including the delivery of personalised case management. You’ll contribute to student retention through evidence-based strategies and proactive collaboration with students and staff to identify individual support needs, monitor student engagement and identify ‘at risk’ students to support their wellbeing and cultural needs.

With a related qualification or an equivalent combination of experience, education and/or training, you demonstrate cultural awareness and have experience supporting diverse students, including Aboriginal and Torres Strait Islander students and those with English as an additional language. You bring effective computer and data entry skills with proficiency in the Microsoft Office suite and other learning related software, and a proven ability to interpret and act on data, preferably in a Higher Education setting. As an effective and confident communicator, you establish and maintain highly effective working relationships whilst you use organisational, problem solving and administrative skills to prioritise and meet competing deadlines.

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave (pro-rata)
• 15 days of paid sick/carers leave per year (pro-rata)
• Attractive options for salary packaging
• Fitness Passport
• Employee Assistance Program
• Professional development support
• Access to online media subscriptions
• Corporate discount on health insurance premiums
• Well-equipped campus facilities including sporting, fitness and cafes.

HOW TO APPLY 

If you're passionate about empowering our students on their educational journey, please visit the Careers at JCU website for more information and and submit your application online.

Vacancy reference number 18854 - applications close on 2 April at 11:59 PM AEST.