AddressHere at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive; this role is no exception. Reporting to the Student Support Manager, you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
The Student Support Advisor (SSA) will provide high-quality enquiry and concierge services on campus. As part of the campus team, the SSA will support the delivery of programs, events and activities to enhance student engagement for on-campus and online students.
On a typical day in this role, you will be responsible for the following:
- Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”
- Monitor and track Blue Mountains students' course progression, working with various stakeholders to ensure students are successful in completing their studies
- Deliver outbound customer care programs to support student success and maximise engagement
- Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
- Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures
- Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campus
This is a permanent position located in the Leura Campus, NSW.
Who are you?
To be successful in this position you will have:
- Relevant diploma, undergraduate degree or equivalent (preferred)
- Experience in student administration within a higher education college or university (preferred)
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- High-level teamwork and the ability to work with and/or be a member of multiple teams
- Superior verbal and written communication skills, and the capacity to communicate clearly
- Proficiency in computer and software skills, particularly in word processing, spreadsheets and using enterprise-wide records management systems
- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives and put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.
If you want to learn more about our story, our people and some of the great reasons to come and work with us – visit our Torrens University Blog (https://www.torrens.edu.au/blog)
Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.
Benefits:
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
· Tuition reduction benefits on a range of courses
· Opportunity for career growth
Ready to make a difference?
Join the Torrens University Australia team by clicking “APPLY” now!
Applications Close: 21 June 2024
Have questions? Send them to ***************@torrens.edu.au
