Student Support And Enrolment Advisor

We are thrilled to offer an exciting opportunity for a charismatic, proactive and committed individual to join our passionate Contour MedPrep team as a Student Support and Enrolment Advisor; forming the heart and soul of our rapidly-expanding medical preparation program.

Who Are We?

Contour MedPrep is a leading medical preparation program that currently specialises in comprehensive UCAT & MMI preparation, aiming to empower and support the next generation of healthcare professionals in the highly competitive yet often daunting process of gaining entry into medical school.

We are extremely committed to innovative and results-driven medical preparation, with industry-first initiatives such as our Live UCAT Testing Centre and student accountability system propelling our 2023 students to an industry-leading median UCAT score of 3040+, one student even setting the world record score of 3590.

Our MMI course focuses on effective and highly focused group tutoring which rigorously trains students to develop professional communication skills which are essential for medical and dental professionals, such as critical thinking, empathy, advocacy, ethical reasoning and collaboration. In a similar principle to our Live UCAT Testing Centre, our MMI program is notoriously characterised by our dedication to accurate mock simulation, as we are firm believers in this being the best way to empower students to feel confident and prepared in all of their assessments.

Over 2,000 students and 25 staff have joined our tutoring services at Contour since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year! It's our vision to reshape education, starting with tutoring.

The Role

At Contour, we know first impressions are a big deal, and we pride ourselves in always creating a friendly welcome to students and parents alike, that stands out distinctly from the competition! From introducing our services to ensuring everyone feels comfortable, your contribution will ensure our UCAT and MMI programs form a welcoming community for students, parents and tutors.

This isn't just any admin or sales role; it’s a calling for someone deeply committed to building strong relationships and aiding students on their educational journeys. You will be the vital initial touchpoint for potential students and their parents, embodying Contour MedPrep's commitment to Support and excellence during this crucial phase of a student’s education.

Comprehensive Training & Support

When you join, you'll be thoroughly onboarded with all our systems and processes. We have documentation from how to use our software systems, all the way to scripts you can use when signing-up students. We'll also help you upskill and refine your interpersonal abilities, where you'll become familiar with multiple mediums of communication (in-person, email, text, and call).

By the end of your training, the work will become very familiar and you'll have things like the class schedules and course components memorised in-and-out, and the process of onboarding a new student or parent at the back of your palm!

Active & Engaging Atmosphere

This isn't a regular admin or sales role where you'll deal with boring paperwork or rude customers. Instead, you'll have the opportunity to talk to hundreds of young people - both tutors and students - throughout the week. You'll get to have banter, they'll share fun stories, and you'll also get an opportunity to be a supportive figure in the students' final years at school.

There is a large and rapidly increasing interest from new students for our medical preparation program, so you'll have many opportunities to talk to people and let your personality shine. There is still administration work that needs to be done, but you'll have fun doing it!

Future Career Growth

When you join us, you'll become part of acollaborative, motivated and energetic team where your skills can truly flourish. You'll learn from experienced colleagues anddevelop your capabilities further. As our company continues to grow rapidly, you'll also have access to career opportunitiesin team leadership and other roles within our company!

Key Responsibilities

• Inbound enquiries: Your friendly voice will be the guiding light for new students and parents via phone (including our 1800 number), text (including our website chat), and email. In most cases, you can simply guide them through the booking process for an initial consultation.

• Initial Consultations: The bulk of your role consists of 15-20 minute 1-on-1 Zoom consultations with students (and sometimes their parents) who express interest in our UCAT course. In this consultation, you are expected to:

• Create a welcoming, friendly and memorable first impression distinct from the competition.
• Explain in detail the course components, schedule, fees, past results, tutor credentials etc.
• Assess and address specific questions or concerns from students and parents, focusing on resolving any barriers holding them back from enrolling in the program.
• Allocate the student to a free trial lesson and inform them of the next steps.

Post-Consultation Follow-Up: You'll follow up on enrolment forms, missed trial lessons, feedback, reviews, and organising/rescheduling trial classes with our student-and-parent-centric approach. Engaging current students and parents: Through friendly support, informing them about extra sessions and live mock exams, and troubleshooting issues such as learning portal/resource access. CRM Management: Maintain accurate lead and student records. Talking to Contour students & tutors: You're not just a salesperson; you're a friend, guide, and mentor! Actively converse with tutors and students, creating a community around medical preparation. Training: Attend initial and ongoing Student Support and sales training.

Expected Work Hours

• Highly Flexible Work Schedule
• 1 Hour DailyStudent Support/Admin

• You have the freedom to decide how you divide up this time throughout your day!

Up To 20 Hours Weekly 1-On-1 Initial Consultations with interested students and/or parents.

• The only restriction is that students are unavailable for consultations during school hours :)

NOTE: The time requirements above are estimates. There is an option to work more or less than the hours above, depending on your schedule and preference, so just let us know!

Requirements

Skill Requirements

• Honesty and Integrity
• Excellent Customer Service Skills
• High Level of Empathy
• ️ Exceptional Communication Skills
• Detail-Oriented & Organized
• Energy and Enthusiasm
• Independence & Proactiveness
• Ability to Build and Maintain Relationships
• Willing to Listen, Learn & Lead

Experience Requirements

• Completed the UCAT (ideal)
• Bachelor's Degree (or currently studying) in Medicine/Commerce/Business/Marketing/Communications or a related field
• Prior Reception, Sales and/or Tutoring Experience (ideal)

Personal Requirements

• ☃️ Young, Passionate, and Engaged (we want you to be able to vibe with students!)
• Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)
• Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential!)
• ️ Full Academic Year Commitment(e.g. no overseas exchange trips for 8 weeks :()
• ⏳ Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)
• Sign an NDA(e.g. can't distribute our resources/company info to others)
• ❌ Agree to a non-compete clause(e.g. you can't sell similar services for others, exceptions apply, check with us!)

Benefits

• Satisfying and fulfilling work helping students succeed (it feels good when you help students enjoy their time at Contour, and ultimately do good!).
• Primary focus is on providing an excellent student/parent experience.
• Above market rate compensation.
• Significant improvement in public speaking, team and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your tutoring and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other sales job; it’s a calling for someone dedicated to building lasting relationships, and supporting students in their education journeys! If you're people-oriented and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)