Supervisor Visitor Centre

The Supervisor role assists the Manager with the day-to-day management of the Visitor Centre on Rottnest Island supervising a team of Visitor Services Assistants.
The Visitor Centre is the guest reception for the 291 units plus Hostel, dormitories and Camping Ground operated by the Rottnest Island Authority. It is also an accredited Visitor Centre within the WA State network and provides important support to Island businesses. There will be a regular requirement to stay overnight as part of the roster.
The position is one of a team of Supervisors operating in one of Rottnest Island Authority’s customer focused, commercial business units, who individually and collaboratively make a major contribution to the strategy that supports the Rottnest Island experience.
Selection Criteria
Applicants should address the following five (5) essential criteria. These should be addressed in no more than three (3) pages in total. * Demonstrated experience at team leader/supervisory level within a high-volume accommodation business.

• Proven ability in supervising, developing, motivating, and training a result driven team focused on the delivery of excellent customer service in an accommodation or tourism environment.

• Excellent cashiering and cash reconciliation skills and demonstrated knowledge of procedures, point of sales systems and financial reporting.

• Demonstrated communication and negotiation skills with proven ability to work both independently and collaboratively and manage and resolve high pressure customer service issues.

• Strong skills in the use of a “Windows” based hotel property management system such as Opera PMS.

Note: Applicants who meet selection criterion 2 to a high degree will be particularly well regarded.
The following desirable criteria will be assessed as required: * Requirement to hold a valid C or CA Class Western Australia Driver’s Licence.

• Behaviour that reflects Integrity, Collaboration, Accountability, Respect and Excellence.

Flexibility Requirement

• Must be capable of commuting to and from the Island on a regular basis and staying overnight on the island as rostered which may be 3 nights per week.

• Must be capable and willing to work rostered working arrangements including weekend and public holidays. Work hours will be posted on a fortnightly roster in advance.

• Must be capable and willing to carry an on-call phone if require and respond to afterhours call outs in a timely manner. An on-call roster will be prepared in advance.

Note: The successful applicant will be required to possess or obtain a current (issue date not older than 6 months) and satisfactory National Police Check prior to commencement.
For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the attached Job Description below. The documents attached to this advertisement are available in alternative formats upon request.
Eligibility: To be eligible for permanent appointment, it is essential to have Australian citizenship, New Zealand citizenship or Australian permanent residency status or a visa with entitlement to live and work in Australia for the term of the contract.
Relocation Costs: A proportion of relocation costs may be covered at the discretion of the RIA.
For Further Job-Related Information: Please contact Jonathan Mason on 0428 114 998, or further information about the Rottnest Island Authority, please visit .
Application Instructions:
To allow the selection panel to make an accurate assessment of your application, please submit the following:
A covering letter.
A written response addressing the above five (5) requested criteria (in no more than three (3) pages).
A current resume.
To ensure that you submit the required and appropriate information in your application, please read the attached Job Application Kit carefully. All documents attached with your application must be in Microsoft Word or Adobe Acrobat (PDF) format.
Applicants are encouraged to apply online. To avoid last minute congestion of the system, please endeavour to submit your application well before the closing time.
No late or proforma applications will be accepted.
A search for additional applicants may be conducted for this position where necessary in order to provide a more diverse and/or competitive field.
Substantive Equality Statement
Rottnest Island Authority supports and values diversity and aims to build a workforce that is representative of the community we live in. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse background and people with disability. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
For adjustments required in the recruitment process, please contact the selection panel convenor.
Similar appointments may be made from this process within a 12-month period to positions that may be permanent or contract, including contract appointments with the possibility of subsequent permanency.