AddressWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
Reporting to the Governance & Assurance Delivery Manager this role provides an assurance and validation service to ensure RAC Insurance complies with regulatory requirements, policies, standards and meets business expectations, enhancing our business and evolving our member experience for the better.
What's the role?
- Monitor the management of key commercial and materially outsourced contracts to ensure RAC Insurance suppliers comply with agreed service level agreements (SLAs), metrics and regulatory requirements e.g. APRA CPS231, CPS234 and CPS230
- Contribute to the periodic commercial reviews and analysis of in-house and 3rd party material outsourced contracts and SLA's to identify improvements
- Conduct risk assessments with key stakeholders on material outsourced contracts and ensure appropriate controls are in place to mitigate risks
- Undertake control assurance testing and ensure issues are raised where a control gap/weakness is identified
- Co-ordinate and drive timely responses to address audit actions and issues raised
- Consult with key stakeholders around service related Incidents and identify and work to remediate recurring issues
- Review Insurance information systems and work practices to ensure alignment with RAC policies and industry standard requirements
- Identify training needs and ensure compliance is upheld in relation to company and legislative standards
- Negotiate and establish stakeholder SLA standards with RAC contract specialists between service providers and end users
About you
- Demonstrated experience in contract management life cycle e.g. facilitation and service agreement, contractual performance assessment and service provision assurance management
- Risk management and/or controls assurance background desirable
- An understanding and knowledge of APRA standards (CPS231, CPS234 and CPS230) desirable.
- Experience managing and negotiating with internal and external service providers
- Demonstrated ability to build and maintain effective relationships with internal and external stakeholders
- Highly developed communication and collaboration skills
- IT Governance experience desirable
- Exposure to meeting regulatory and compliance obligations
- Insurance or other Financial Services industry experience
- Tertiary qualifications in Business, IT, or related discipline
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering
This is an exciting opportunity to support the RAC Insurance business to ensure their material outsourced arrangements are meeting business and regulatory requirements.. Apply online - send us your cover letter and CV showcasing what you can bring to the team.
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