Supplier Relationship and Performance Specialist

• Full time, permanent role, Parramatta base location with flexible/hybrid working
• Manage the contractual operation and Performance of Digital Suppliers
• Increase the effectiveness of Digital Services against contractual SLAs

About the role

The Supplier Relationship and Performance Specialist is a critical role that assists in the contractual operation and Performance between Sydney Water and its digital suppliers across the digital hardware, software, and digital services domains. A key component of this role is its focus on stakeholder engagement across all internal and external platforms, fostering strong relationships among suppliers and internal program teams to help them deliver on time with their market needs.

Reporting into the Supplier Relationship and Performance Lead in Sydney Water’s Digital group you will oversee the end-to-end supplier contract variations and contribute to the development of Supplier Performance framework. You will have the capability to lead and manage Supplier Relationships and commercial obligations across the broader business, as well as taking ownership of the analytical performance data and metrics.

On a day-to-day basis you will:

• Proactively manage the relationship between Sydney Water and its digital suppliers across the hardware, software, and services space
• Identification and end to end management of commercial issue resolution
• Analytical performance data and metrics including delivery management reports
• Facilitation of the development, maintenance and implementation of supplier-level negotiation strategies that optimise the long-term potential for Sydney Water
• Undertake end-to-end management of contract variations, interpretations, and amendments associated with complex, high value, and/or critical Digital contracts
• Contribute to the maturity of and utilise the Supplier Performance Management framework for suppliers ensuring it is working effectively

What’s in it for you

• Flexible/Hybrid working
• Parking options available
• Childcare allowances
• Up to 18 weeks paid parental leave
• Novated lease options
• Fitness Passport offering access to hundreds of gyms and pools around NSW
• Flu vaccinations and discounted options on health insurance membership providers

About You

Sydney Water prides itself on the strong, lasting, and supportive partnerships it builds with its suppliers, and we are looking for someone who can demonstrate a history for forming lasting has a passion for providing exceptional levels of engagement and partnership with multiple digital suppliers. You are skilled in both contract management and relationship management, and you have a strong desire to achieve mutually beneficial outcomes for both Sydney Water and its Digital partners.

You will have prior experience working in the digital industry, with proven experience working across supplier management frameworks, including digital service frameworks and measurement metrics, and strong influencing capabilities that enable you to build strategic business partnerships.

Your prior experience will include:

• Tertiary qualifications in Business, Accounting, Legal, and/or relevant industry experience
• Extensive experience in commercial & Supplier Relationship management in the Information Technology / Digital space. Experience managing large vendors and implementation partners and complex contractual agreements within a large organisation will be advantageous
• Experience in the enhancement and maintenance of Supplier Management Frameworks
• Strong knowledge of digital market trends from both commercial and scope of service perspectives
• Have demonstrated experience of successful sourcing, negotiation, and dispute resolution strategies
• Demonstrated proactive stakeholder management skills, with an ability to build relationships across a diverse supplier base
• Knowledge of SAP is desirable

Does this sound like you? Apply now.

We support you through the application process and can modify as needed – let us know what you need.

Closing date: 15 March 2024

Please see the position description for the roles full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application