Support Branch Manager

On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation.

We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

About the role

An exciting opportunity has opened as a Support Branch Manager. In this dynamic role you will support our retail business by ensuring continuity of branch performance during the absence of a permanent Branch Manager covering our People's Choice Southern region branches. This encompasses our branches from Marion, Seaford, Victor Harbor and in-between.

We’re on the hunt for a motivated individual who is a people focused leader who understands the benefits of superior customer experience and a positive role model for our sales and service driven team. You will also be empowered to identify and nurture new opportunities within the community whilst embracing new ways of working to support our members transition to an increasingly digital future.

As a Support Branch Manager with Heritage People’s Choice, you will be empowered to:

• Make it easy for our members to bank with us and manage the member experience within your branch.
• Coaching your staff to identify opportunities for growth and promote the delivery of exceptional member service
• Driving and motivating staff to achieve retention and referral targets for specialised advice areas, including financial planning
• Maintain key relationships within our organisation and local community to ensure branch objectives are met and be a champion of Heritage People’s Choice’s banking initiatives and brand

About you 

You have a strong desire to lead a team and motivate and drive high levels or member engagement within the branch channel. A go-getter, you'll be comfortable striving towards targets and demonstrate personal energy, an enthusiasm to achieve and a passion of excellence. You will also have the ability to adapt to different working environments and teams. This is the perfect opportunity for a future leader to take their next career step within Heritage People's Choice.

Why you'll love working here 

Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.

When you come to work for us, you'll be joining a team of inclusive, friendly and motivated employees who value making a difference every day for our members, community, and the planet.

The perks:

• Career progression opportunities
• Ongoing training, coaching and support
• Employee banking benefits and discounted insurances
• Paid volunteering days
• Access to our Employee Assistance Program for you and your immediate family members
   

Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply Now' and submit your application, including a cover letter and current resume.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.