Support & Customer Onboarding Officer - E-Commerce Software Platform

Based in Hobart, Tasmania, Myfoodlink is the leading independent online shopping platform for grocery and liquor in Australia and New Zealand. Our platform powers hundreds of online stores for groups like Bottlemart and FoodWorks, as well as many individual IGAs and specialty food stores. You will be part of the friendly, growing team based in our stylish, top-floor Hobart office.

This role is 100% office-based, with customer communication via phone, email and virtual meetings.

This role will suit a self-directed, analytical person with great communication skills, who will work closely with our customers and the wider team.

• Provide support to customers via support desk, by email, Zoom and phone calls
• Provide training to customers via Zoom
• Follow documented business processes to onboard customers to new features
• Take responsibility for store group ecommerce and other feature roll-outs
• Build your own knowledge and understanding of our in-house ecommerce platform

• 3+ years experience in software customer support or training
• Ability to quickly form a solid understanding of new concepts and technologies
• Adept at communicating technical concepts to non-technical users
• Truly excellent written and verbal communication skills in English
• Excellent time management skills and the ability to prioritise tasks
• Ability to work well with others in a close team environment 
• Proactive when taking responsibility for, and ownership of, tasks assigned
• Close attention to detail, strong problem-solving skills and ability to diagnose technical problems
• Degree/Masters or equivalent experience
• Experience with Mac computers preferred
• Experience with grocery/liquor retail and/or ecommerce desirable but not essential

If this role sounds like a good fit for you, we look forward to hearing from you.