Support Engineer - Managed Services (L2)

My friend Dan has worked for this business for 6 years - in this time he's been promoted, supported and enabled to hone in on the technology he loves to work in.... 

Here is a commitment to working with you to drive your development including a dedicated training allowance, bonuses for certifications and a tryhackme subscription. This is a technology business through and through - your managers, and their managers live and breathe it. 

Due to growth, we are helping our client add another Support Engineer to the growing team. Based in pretty nifty offices in East Perth, this role sits in the support team providing IT expertise to 60+ clients nationally. You'll be safe to try (and to fail) your hand at more technical problems with guidance from senior members of the team.

Workload? The team nationally cops about 140 tickets per day, for user bases from 5 to 850 seats - 6700 end points in total. Most of your work will be in the office with the team, though its not unsual to spend a day on site with a client. You'll also work closely with our project team and directors - 21 in total, 10 in WA. Flexible times are available so you can do the school run, or be at home for the plumber if you need to. Life happens.

The team enjoy personalised development plans, regular pay reviews (over 80% of staff have had a payrise in the last 6 months) and the mutual respect for all staff - 'I feel like they really understand we are all human' is how Tim explains it.

What do we need from you?
- Demonstrated experience owning L2 tickets in an MSP environment.
- Drivers License
- Working rights
- Know your way around tech with proficiency to L2; Microsoft 365, Azure, VMWare, Cisco Meraki, Veeam, Crowdstrike and more... 

If you have any questions don't hesitate to contact me, else please express your interest via an application.

Thanks,

Georgie @ Oscar Thomas