AddressWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.
Are you ready to be an important part of this ever-transformational journey?
We are looking for Onsite Level-1 support Specialist for 6 month Fixed Term Contract role with possibility of Extension.
Job Description:
DESKSIDE SUPPORT SERVICES
To provide deskside support services delivering onsite end user support around core desktop environment and tools, such as enterprise messaging, real-time communications, meeting tools, and the core operating system and applications (“Services”).
Roles and Responsibilities
- Manages tech café(s) and provides face to face IT technical support Services for Company’s standard hardware and software. Requests and issues are fulfilled and solved by Contractor’s experienced IT resources in person and in real time.
- Windows 10/11: Installing, configuring, troubleshooting, and maintaining these systems to ensure optimal performance and security for users.
- Active Directory: Managing user accounts and access controls
- Office 365: Supporting cloud-based productivity tools
- Azure AD: Managing identities and access with Azure Active Directory
- Data Analytics: Using Azure services for data processing and analytics
- Help Desk Software Proficiency: ServiceNow for managing user requests and incidents
- Good problem-solving skills hardware and software
- Good communication skills
- customer-oriented approach
- availability for FIFO stints
- Providing frontline end user support and ensuring resolution, including hardware and software troubleshooting, diagnosis and education of end users
- Managing end user, hardware and software issues with a genuine sense of urgency and professionalism
- Provide basic troubleshooting and support for conference rooms with AV/VC equipment, this includes but not limited to reboot and restart of equipment, checking cable connections, connecting and testing of projectors/ TV equipment, support for video conference meeting rooms, offsite video conference and event support, conference support for large townhall meetings and creation of webcast events.
Skills:
- 5-10 years of technical experience Desktop Support or system administrator role or experience as agreed with Company
- Recent experience with hands-on Desktop Support and System Administration.
- Advanced Hardware and software troubleshooting skills.
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge on ticket management per Company guidelines.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to differentiate between personal computing device problems versus room technology problems.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.
- Our company is extremely diverse with 165 nationalities represented.
- We offer the opportunity to work with colleagues across the globe.
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
- We offer comprehensive benefits for all employees.
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
