Support Officer

• SA’s Largest Registered Training Organisation
• ASO2 ($57,842 - $62,221 p.a) + Super
• Multiple Temporary and Ongoing Full-Time Positions available
• Location: Regency Campus

About TAFE SA
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.
By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state. 

About the role
Are you passionate about customer service? Do you want to make a difference in the work that you do? Unlock your potential, we have an exciting opportunity for a Support Officer to join the Admissions, Onboarding & Enrolments team! You will be committed to providing an excellent customer experience to our students and external stakeholders, and you'll enjoy working with a diverse range of passionate, supportive and engaging individuals.

The Support Officer is responsible for the provision of a wide range of administrative duties, which support the delivery of high-quality education programs. In performing these duties, the Support Officer may, on a day to day basis, support the work of TAFE SA teams and will liaise with a diverse range of key stakeholders. In all cases the Support Officer is expected to work as part of a larger Administrative Services team to ensure a high standard of customer service is provided to internal and external customers at all times.

Key Responsibilities of the Support Officer:

• Deliver high quality customer service demonstrating a student-centred approach to delivery, taking ownership and seeking solutions to resolve problems within level of delegation.
• Provide a responsive front-line service to enquiries and support requests regarding TAFE SA services, via phone, email, face-to-face, including at events, and prioritise actions according to urgency.
• Provide support to students, staff and communities in accessing resources and information.
• Undertake a range of administrative and service functions that support the key deliverables of TAFE SA business operations, including providing flexible support across the organisation and meeting performance indicators as required.
• Ensure an understanding and adherence to relevant standards, policies, procedures, guidelines, work instructions and systems.
• Utilise systems to accurately record information in a secure, compliant and timely manner.
• Contribute to the effective management of TAFE SA finance operations, for example but not limited to, student account investigations, banking, reconciliations, invoicing and requisitions within delegation levels.
• Demonstrate the values of trust, honesty and respect which build and sustain a ‘One Team’ organisational culture

Special Conditions
The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS). 

• Out of hours work will be required.
• Intrastate and interstate travel may be required. Incumbent will be required to participate in the department's Performance Development Program.
• Eligibility to work in Australia.
• It is an ongoing condition of employment for all employees whose employment is subject to a Health Direction/site requirement, including but not limited to an Emergency Health Direction, that they are fully compliant with the requirements of the relevant Directions in order to perform their duties. This will also include but not be limited to: COVID 19

Application Instructions
All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor  RD Support Officer (Student Experience) - ASO2 - 29 May 2023.pdf

Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful.  We do not accept discrimination, harassment, or violence of any kind.  As a Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.  

Enquiries
Scott Copeland
Team Leader – Student Finance & Enrolment
M: 0414 468 614
E: Scott.Copeland@tafesa.edu.au