We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support.If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger and support the health and care of Australians.
- Pay Rates $38 - $39 per hour + superannuation
- Full Time Hours (Monday - Friday) | Flexible working opportunities once fully trained
- Long-term contract with potential extensions available
- Provide direct customer service to members of a vulnerable community
- Process & request claims and make delegations where appropriate
- Analyse and interpret information to make decisions
- Administration and reporting following processes & procedures
- Assist with external providers to support and process requests for treatment
- Provide support to the leadership group as required. This may include undertaking:
- statistical analysis
- project workIt is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.About you:
- Strong contact centre and/or customer service experience
- Experience with vulnerable people & handling difficult/complex conversations
- Data entry skills - ability to quickly and accurately enter data into the system
- Ability to interpret complex information
- Experience within a medical setting/understanding of medical item numbers/claims (desirable)
- Have a valid National Police Clearance within the last 6 months
- We offer three pay runs per week ensuring you are always paid within the week.
- Access to My Randstad portal for easy payslip access
- Exclusive access to roles before we go to market
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
- Access to our employee assistance program services, including counselling services.
- Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.