Supporter Relations Officer

Founded in 1989, The Royal Children’s Hospital (RCH) Foundation is the fundraising arm of the RCH, one of the world’s leading children’s hospitals. The RCH Foundation has the vital role of raising and distributing donated funds to the hospital, enabling the very best patient and family care and support, and saving and improving the lives of our sickest children.

• Bring your outstanding donor relations skills to support sick children
• Support campaigns with timely, accurate data entry and donor servicing
• Full-time, ongoing role.

Working towards a new 2030 Strategic Plan under a new CEO, the RCH Foundation has ambitious growth and innovation targets, including reaching more donors via its marketing function, and providing best practice donor care via its Supporter Relations management.

Playing an important role towards our targets, as our Supporter Relations Officer you will deliver excellent service to support our dedicated donors, ensuring their experience with the Foundation is friendly and efficient, and encourages further engagement in the future.

With strong experience in data entry and customer service, you will take great care with every single donor interaction across key touchpoints, including answering and assisting with calls, through to supporting donations during campaigns, creating new regular giving records, updating schedule and payment details, and assisting with donor retention communications.

As a donor-interfacing role, this position is required to work at least four days a week in the office, with the option of working from home one day per week.

ABOUT YOU

• You are a ‘people person’, with a flair for building rapport with donors
• You love attention to detail, and pride yourself on efficient, accurate data entry and management
• You spot opportunities to further nurture donors, to encourage further engagement
• You are ‘hands on’ and confident with doing the work at hand, while also being flexible and adaptable, and chipping in as needed
• You know when and how to consult others to keep work moving, to achieve the best results and to avoid risk.

WHAT WE CAN OFFER YOU

• A highly supportive team which consistently rates its culture as one of the best things about working at the RCH Foundation
• A strong commitment to your professional development, personal development and mental health
• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid parental leave.

The RCH Foundation is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQIA+ community and people with disability.

All applicants please be aware that it is a requirement of your employment that you be fully vaccinated against Covid-19, in compliance with any public health orders in place at the time of, and during, employment. Applicants will be required to provide their Australian Government COVID -19 vaccination Certificate, it is a requirement of the RCH Foundation to collect, record and hold vaccination information.

How to apply