Supporter Relations Officer

Job description

• Entry level opportunity to join one of Australia’s most respected national charities
• Work with a supportive and friendly team
• Use your admin experience and people skills to make a real difference to families facing childhood cancer

About Redkite:
When a child is diagnosed with cancer, it affects the whole family. In the daunting and unpredictable experience that follows diagnosis, a child needs as much stability and support from their family as possible. Redkite is a lifeline for families, providing real emotional, financial and practical support. Because holding it together when your child’s life is in question can feel impossible.
The role:
The primary purpose of this role is to provide the best possible donor care for Redkite supporters, by ensuring that donations are processed accurately and in a timely manner and donor queries are resolved as quickly as possible.
This role is responsible for the processing of direct mail responses, direct deposits and other donations along with the coding of online donations, maintaining of accurate records within the Salesforce database and issuing tax receipts to Redkite supporters. This role will engage with Redkite supporters through various channels to enhance the supporter experience with the organisation.
This role will also manage the regular administrative tasks such as daily banking reconciliation, printing and management of receipts and sending of fundraiser information packs.
The Supporter Relations Officer reports to the National Individual Giving and Community Fundraising Manager.
About you:
The position is ideal for someone with a passion for providing exceptional customer service looking for an opportunity to join the not-for-profit sector. The successful candidate must be able to demonstrate the following skills & experience:

• Demonstrated high attention to detail and accuracy in data entry skills
• A track record in excellent customer service with a warm, empathetic approach
• Experience in office administration and/or data entry work
• Intermediate computer skills, including Microsoft Excel
• Experience in CRM usage, preferably in Salesforce
• Ability to work autonomously and as a collaborative team member of a high performing team

Why join us?
For 40 years we have had a single purpose: to be a lifeline for families facing their child’s cancer. When you work for Redkite, you are part of a highly skilled, driven and experienced team who are determined to make sure that no matter where a family lives in Australia, they can receive Redkite support. We also offer the following staff benefits:

• Salary Packaging to reduce your taxable income and increase your take-home pay
• Employee Assistance Program offering confidential counselling and other resources to support your mental wellbeing
• Leave benefits including leave purchase scheme and Redkite Wellbeing Days
• Regular opportunities to enhance your physical and mental wellbeing in the workplace
• Access to discounts and special offers on a range of goods and services

To apply:
If you’re keen to join a compassionate and collaborative team making a real difference, apply now. It’s helpful to attach a cover letter telling us why you’d make a great fit.
We’ll be checking applications as they come in, so don’t delay.
Applicants from culturally and linguistically diverse backgrounds or who identify as Aboriginal or Torres Strait Islander are warmly encouraged to apply.
Redkite is committed to child safety. We follow clear and transparent recruitment practices which include references, interviews, psychometric testing and Working with Children & National Police Checks relevant to the state in which staff will be employed. At every stage of the recruitment process we undertake thorough screening to ensure that anyone that joins the team aligns with our values and our commitment to child safety.
Redkite acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we work, and we pay our respects to elders past, present and emerging.
Redkite is committed to ongoing learning about the individual needs of our families. We strive to create a respectful and inclusive space for people of all cultures and identities.
Please note that only short-listed candidates will be contacted.
Applications for this role will take you to the employer's site.
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