Address A career of life-changing impact
Support Officer to the Director of Customer Stakeholder & Relations
Location Negotiable across the North Region (Pending campus availability)
Full Time, Permanent Opportunity
$84,647 package includes salary ($74,912 - $82,688), employer's contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
We are looking for a highly motivated individual with excellent organisational and communication skills to join our North Region team in the role of Support Officer. If successful in this role, you will provide direct support to the Director of Customer and Stakeholder Relations (North Region), whilst also supporting the broader management team.
Using your high-level communication skills and excellent problem-solving skills, this role will see you managing competing priorities, effectively responding to queries and triaging North Region complaints in a fast paced, diverse, and complex environment. An integral part of this role is collaborating with a range of internal and external stakeholders to ensure effective operation of the region. Additional key tasks in this role include diary management, monitoring calls and emails, preparing correspondence and administrative support.
You will have:
Certificate IV in relevant discipline or equivalent skills, knowledge & experience
Experience providing quality executive secretarial and/or administrative support in a complex, high volume environment
Experience in the effective use of records management & finance systems
Highly Regarded:
Experience in triaging complaints and addressing other challenging issues
Strong problem-solving skills
Experience & proficiency in the use of administration technology, systems & applications
To find out more about the role, click to view the Position Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST Sunday, 11th February 2024
To apply for this role, click on 'apply' and provide:
Your current resume (PDF)
JP certified copies of qualifications (if relevant)
Response to one targeted question as per below when prompted in the application form (max 300 words)
Targeted Question: Provide an example of a time you handled a challenging workplace issue or complaint. What actions did you take, what was the outcome and what would you do differently next time.
Recruitment Enquiries: contact Talent Acquisition Lead Sue-Ellen Brown, sueellen.brown@tafensw.edu.au
Role-specific enquiries: contact Roger Hale, Director Customer and Stakeholder Relations, roger.hale@tafensw.edu.au
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
