Surveillance Trainee Operator

Are you our next rising star?   

Join our team as a Surveillance Trainee Operator at The Star Brisbane & Treasury Brisbane.   

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.  

As part of this exciting opportunity you will initially have the opportunity to work across Treasury Brisbane whilst being involved in the opening of The Star Brisbane.  

Reporting directly to the Surveillance Shift Manager, the Surveillance Trainee Operator will be recording, investigating and reporting threats to casino revenue, safety of persons and the integrity of gaming operations across both our Treasury Brisbane and The Star Brisbane properties.  

A few of your responsibilities   

• Monitor and Report on all critical incidents across The Star complex  

• Monitor alarm systems and co-ordinate an appropriate response via communications systems to relevant operational departments and emergency services  

• Investigate and Report on activities that potentially pose a threat to the integrity of the operations and casino statutory obligations 

• Review CCTV footage to resolve all gaming inquiries and disputes from internal and external customers 

• Video record and document potential misconduct claims against staff and patrons 

What we are looking for  

• The ability to work weekends and nights on a 24/7 rotating roster  

• Being able to reliably work in a small, very dynamic, team changing environment  

• The capacity to prioritise daily workload to ensure the efficient and effective performance of their position 

• Current QLD Security Industry Registry Licence  

• Successful completion of an approved Trainee Surveillance Operators Course 

This position will be responsible for ensuring the protection of company assets, as well as the safety of staff and patrons. This will involve the detection of cheating, theft, embezzlement and other illegal or undesirable activities within The Star complex.  

About you  

Your role will be pivotal in shaping the success Surveillance operations at Treasury Brisbane and The Star Brisbane. Join us in making a difference.  

What can we offer you?   

• Complimentary buffet meal on every shift  

• Discounted parking available in the city  

• Competitive annual salary 

• Generous discounts across award winning restaurants and accommodation  

• Career development, training, and courses via The Star Academy – limitless career opportunities  

• Lifestyle discounts including gym memberships, retail discounts and laundry services  

• Opportunity to work with elite professionals and assets  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.  

About us  

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.    

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.    

Our current property, Treasury Brisbane, showcases old-world opulence of a five-star hotel; the non-stop excitement of Brisbane’s only 24-hour casino; the thrill of live entertainment; the glamour of exclusive fashion events; the tantalising taste of unique restaurants. Treasury Brisbane will transition into The Star Brisbane aligned to an early 2024 opening.  

Our culture  

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.  

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.  

It's your move  

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