Surveillance Trainee Operator - The Star Gold Coast

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Surveillance Trainee Operator, you will undertake relevant training and assessments to perform the Trainee Operator function. This will require you to monitor, accurately record, investigate and report threats of casino revenue, safety of persons, illegal/undesirable activity and the integrity of gaming operations in an efficient and effective manner.

This is a fantastic opportunity where you will showcase your ability to lead with integrity to ensure a safe and trusted destination for our guests and team members.

A few of your responsibilities: 

• Maintain a constant vigilance to identify, record and report suspicious, illegal or undesirable activity
• Establish and maintain a high level of property and department knowledge
• Monitor alarm systems and coordinate the appropriate response when needed
• Ensure compliance with all regulatory and operational policy, reporting any violations to the Shift Manager

What we are looking for:

• High level of personal integrity and ability to work in an extremely restricted and confidential environment
• Strong mathematical aptitude as well as moderate to advanced computer skills
• Knowledge relating to CCTV, Security, alarm systems and other job-related programmes and systems (desired but not essential)
• Exceptional written and verbal communication skills
• Sharp observation and retentive memory skills
• Demonstrated ability to learn new processes and systems while following regimented procedures
• Currently hold or be eligible to obtain a Queensland Casino Licence (CE) or Queensland Key Employee Casino Licence (KE)
• Availability to work any shift during a 24-hour rotating roster, including weekends and public holidays

About you: 

With an eye for detail and a commitment to accountability, this role will allow you to work with some of the best in the Gaming Industry.

Your role will be pivotal in shaping the success of our Surveillance team at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Paid training, ongoing career development opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.