AddressSustainability Manager
Your business
You’re part of the Chief Customer Office, or CCO as we like to call it. We’re a customer-obsessed bunch, committed to helping all Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.
Your team
You will be joining the Corporate Affairs and Sustainability team. Our job is to tell Great Southern Bank’s story, protect our brand and reputation and lead the Bank’s sustainability and community programs. We work with teams across the Bank to clearly communicate our purpose, support and success in helping Australians achieve home ownership – whether it’s to our people, our customers, community partners, industry bodies, government or media.
This role will be based in our Brisbane head office and is a max term contract until March 2025.
The Sustainability Manager works with the Head of Corporate Affairs and Sustainability to lead the implementation of Great Southern Bank’s Sustainability Strategy. The Sustainability Manager will lead the delivery of Great Southern Bank’s key sustainability projects including but not limited to the United Nations Global Compact, B Corp, social impact framework, flagship community partnership, Reconciliation Action Plan, Financial Inclusion Action Plan, Climate Action Plan and the Climate-Related Financial Disclosure.
Your responsibilities
Your role is responsible for leading Great Southern Bank’s sustainability strategic vision and ambition. This involves maintaining a wide range of projects and relationships internally and externally with the goal of demonstrating we are a socially and environmental responsible business to our customers, team members, communities, investors, industry and other key stakeholders.
• Strategy – Implement (and refresh if needed) Great Southern Bank’s Sustainability Strategy, tailoring in response to changing internal and external conditions in close coordination with the Head of Corporate Affairs and Sustainability.
• Sustainability stewardship – Provide stewardship on key areas of social and environmental focus, be the subject matter expert on social and environmental impact, and monitor dynamic and growing external trends and stakeholder expectations so we remain competitive and sustainable into the future.
• Relationships - Champion internal and external engagement at all levels, including the Board, to support ongoing focus on sustainability, ensuring that opportunities for aligned impact and recognition are realised and risks are managed.
• Leverage – Support leverage of sustainability projects to ensure that value is generated through communications, PR activity, marketing and sponsorship
• Reporting – Lead ESG reporting and disclosures including UN Global Compact, B Corp, Climate-Related Financial Disclosure, Climate Active certification, Reconciliation Action Plan, and Financial Inclusion Action Plan.
• Governance – Maintain effective governance processes to ensure activities are appropriately delivered in line with public commitments, Great Southern Bank policies and procedures and risk appetite.
Your experience
• 5+ years of demonstrated track record of management and delivery of social and environmental impact/sustainability strategies and projects in commercial and/or not-for-profit environments.
• Detailed knowledge and appreciation of current social and environmental issues and trends in Australia and globally, and how to integrate this in a commercial context that builds credibility for the organisation.
• Proven ability to build positive, enduring relationships with stakeholders at all levels, including Board, both internal and external ability and to lead stakeholders on a sustainability journey.
• Demonstrated experience working with and delivering against key global and Australian ESG frameworks and methodologies e.g. International Sustainability Standards Board, Global Reporting Initiative, B Corp, UN Global Compact, limate Active Certification, TCFD, RAP, FIAP.
• Excellent written and oral communication skills, including ability to prepare high standard Board and Executive papers, external reports and documents for investors, regulators and other important audiences, and lead training and facilitate workshops.
• Demonstrated decision-making within business parameters including risk frameworks.
• Demonstrated ability to take initiative and work autonomously.
• Demonstrated commitment to continuous improvement and learning.
• Experience of working within the financial services industry desirable.
Your qualifications
• Tertiary qualifications in business, communications, sustainability, environmental science, natural resource management or related field is essential.
A little bit about us…
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!
Questions? Contact our Talent Acquisition Specialist Danielle Moore - **************@gsb.com.au
