Sustaining Software Engineer

Country: United States of America
Location: CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
The Platinum Sustaining Software Engineer is responsible for troubleshooting, root cause identification, problem resolution, and maintenance of Windows-based software solutions that will shape the future of the security industry. This includes working with the latest technologies and on exciting applications like biometrics, smart cards, access control, ID management and digital video.
The successful candidate will be a member of the Platinum Technical Support team focusing on sustaining and maintenance of our flagship security products. The candidate will leverage their software troubleshooting and physical security domain expertise to provide deep technical troubleshooting and development of software fixes for escalated issues from platinum customers that involve complex and business sensitive support situations.
Key Responsibilities:

• Participate in the maintenance of an existing product
• Effectively communicate and collaborate with local and international teams
• Analyze and resolve complex software problems from field deployments
• Design, prototyping and implementation of new solutions
• Workload estimation and risk assessment
• Utilize the latest C++ / C# techniques in code development
• Utilize the latest tools & techniques in software debugging and troubleshooting
• Work closely with members of Technical Support, Quality Assurance, Product Management, and end users as may be necessary

Required Qualifications:

• Bachelor’s degree in computer science or engineering
• 5+ years of Software Engineering experience

Preferred Qualifications:

• Experience across full life-cycle of server applications
• Experience interfacing hardware with software
• Experience debugging performance and memory issues
• Experience using Windows debugging tools (WinDbg / UMDH / ProcMon) for process crash and memory leak analysis
• REST API development
• Databases: Microsoft SQL Server, Azure SQL, and Oracle
• Azure or other cloud platforms
• Agile software development
• Knowledge of security systems: access control, video surveillance, intrusion

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RSRCAR
Pay Range: $74,181 - $130,206 Annually
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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