Swim School Manager - Carlile Swimming Cromer

Carlile Swimming

Carlile is not your average Swim School, it is Australia’s oldest and we aim to be the best. Forbes Carlile was Australia’s first Olympic swimming coach, started Australia’s first commercial Swim School, built Sydney’s first indoor teaching pool and pioneered teaching babies to swim. For more than 75 years, Carlile Swimming has been a leader in aquatic education. 

Our people set us apart. Carlile Swimming operates ten facilities, providing more than 26,000 lessons every week, and we are getting bigger. Hiring the right people and supporting them with the right tools and training, is crucial to our continued growth and success. 

Working at Carlile is a rewarding experience. Our teams have a positive impact on their local community; swimming lessons help keep children safer around water, as well as influencing their physical, cognitive and social development. This is a role with opportunities to grow and make a life in swimming. If you’re interested in being part of a fun, friendly, fast paced and supportive team, then we want to hear from you.

The Opportunity 

With our help, you will be responsible for building and leading a team to provide outstanding lessons and exceptional customer service within an established world class program.

You will have the chance to build a caring, supportive and inclusive culture. A culture where team-members love coming to work creating an atmosphere where success is an inevitable outcome.

The Role and You

Our Operations Managers (OMs) are the leaders of their Swim School. Ultimately responsible for customer and staff satisfaction, growth in bookings and the efficient delivery of an outstanding learn to swim program.

You will be an established leader or someone ready to take the next step in their leadership journey. Capable of inclusive leadership of a team of full time, permanent part time and casual staff. Your role will ensure we provide the best possible quality lessons for the families who trust us to help their children learn to swim well. You will also mentor our next leaders.

In addition to class scheduling, swim teacher rostering and management, you will help oversee the quality of lesson delivery, ensuring staff are engaged and providing great customer service. You will help build a team and help us retain high calibre staff. 

Accountabilities:

This is a role for someone capable of fostering a positive and fun environment for children, teachers and carers.

We want someone who can:

• Teach and supervise lessons
• Work with their team to recruit new swimming teachers, and provide ongoing coaching development and training
• Manage staff and provide leadership through regular training and meetings 
• Help build the program by promoting Carlile Swimming and develop partnerships with local community groups
• Oversee and lead a fast growing Swim School through effective communication

Specifically, you have:

• Demonstrated understanding of Swim Schools and their role in helping children be Safer around water and develop a love of swimming.
• The ability to lead, coach and motivate a team
• Strong managerial skills and attention to detail
• Ability to quickly understand the Carlile Program
• Sound knowledge of swimming industry practices, teaching and coaching principles
• Proven interpersonal and negotiation skills including ability to liaise with students and parents
• Sound verbal and written communication skills

In return you will work with an organisation that is a “family” business which puts its core values at the heart of everything we do.

• We take a stance on purpose - our purpose embodies everything we stand for, why we exist and guides our decision making
• Our employees know what they do really matters and helps drive value for the families who learn to swim with us
• Our culture is our secret sauce, being caring, supportive and inclusive is deeply embedded in our processes and leadership structure 
• Teamwork is vital and you will work with a great group of team leaders and operational staff at our pools
• Respect is deeply embedded in our culture, our reason for being is keeping children safe
• Taking a stand with integrity is a legacy handed down by our founders and still guides our decision making
• We innovate, constantly looking for ways to be better