Swim School Manager

Do you want to make a difference?

JUMP! was founded with a specific purpose: to create a better opportunity for babies, infants, and children to learn the basics of swimming in a clean, modern, private, heated indoor facility away from the crowds of the bigger centres.

We pride ourselves on providing the best learn to swim experience possible. Parents love to watch their child develop and learn, and at JUMP!, we love to see that too. We give every child the level of care and attention we would if they were our own.

This means greeting every customer by name, watching and cheering them on during lessons, celebrating with them in their achievements, and ensuring they get the encouragement and recognition every child needs and deserves. Combined with our three pillared teaching philosophy of Prepare, Instruct, Praise we see incredible progress in children from a very young age.

JUMP! Swim Schools is your opportunity to make a real difference to the way kids are learning to swim across Australia. It’s a great way to be part of your local community and an incredibly rewarding journey.

The Role

Our Swim Schools pride themselves on focusing on our customers' needs and providing a more personal experience. Unlike bigger aquatic centres, we have a small team, and we believe in looking after them. Your efforts will never go unnoticed, and your performance will always be acknowledged.

We are looking for a qualified and experienced Swim School Manager who:

• is passionate and enthusiastic about learn to swim and keen to build a career in the swimming industry
• has great customer service skills and uses a positive attitude to foster relationships with children, parents, and staff
• is a leader who is driven to achieve their goals

Key Accountability:

As a Swim School Manager at JUMP! Glenmore Park, your key responsibilities will be:

• Having a thorough understanding of the JUMP! Swim Schools model, including lesson plans, levels, activities, and operations
• Managing end to end operations of the Swim School, including front desk/reception duties, lesson scheduling, pool and plant operations and maintenance, rostering, and staff management
• To effectively supervise including the rostering of all delegated program delivery staff
• Develop and upskill a team of swim teachers through regular performance reviews and professional development
• Achieving KPI targets around set budgets and enrolment numbers
• Proactively driving local area marketing and managing leads and enquiries
• Maintaining customer relationships

Skills and Attributes:

• Outgoing, friendly personality with excellent customer service and engagement skills
• Friendly, helpful, and solution-focused work style
• Prior management experience, ideally within the swimming/leisure industry; experience working or running a business in an independent role is a plus
• Prior swim teaching experience (experience teaching babies and toddlers is highly desirable)
• Proven ability to achieve targets and KPIs
• The ability to manage any issues with patience and empathy
• Reliable, showing integrity and a willingness to learn
• Excellent written and verbal communication skills

Role Requirements:

• Current First Aid Certificate (Level 2)
• Current CPR Certificate
• National Police Check
• Working with Children Check
• Teacher of Swimming and Water Safety certification or willingness to obtain this
• Pool and Plant Operators certification or willingness to obtain this
• Availability to work afternoon, evenings and weekends when required

Expected start date for role: 20th April 2024

How to apply

Enough about us — we’d like to get to know you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.