System Support Analyst - Linux

Company Description
Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting
We are Intelerad. Join us if you care to make a difference in healthcare.
Job Description
Purpose
As a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.
Responsibilities:

• Provide excellent System Support services:
• Respond to client problems (phone/tickets) and proactively monitor client’s installations;
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
• Perform database maintenance using SQL statements;
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;

All the work is done remotely through secure connections and via phone and remote desktop-sharing. This role also requires work outside of regular work hours (on-call).
Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:

• Back-End Architectures
• IntelePACS software
• 3re party integration

Qualifications
Pre-requisites:

• Experience in a customer service or technical support role
• A minimum of 3 years of professional work experience in Linux system and network administration
• Remote troubleshooting (ssh, VPN tunnels)
• Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)
• Knowledge of a scripting language (such as Perl, python or shell) is an asset
• Experience with TCP/IP, network security, IPSec or VPN is an asset

Competencies:

• Excellent communication skills (verbal and written, English is mandatory)
• Highly motivated and team oriented
• Client-oriented
• Attention to detail and strong problem solving skills
• Ability to work under pressure

Additional Information
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.
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