Systems Engineer / Service Desk / Support - Level 2/L2

Viatek is an Australian owned and operated services-based organisation, delivering business technology solutions and improving the performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO9001 and ISO27001.

We are currently looking for someone with a strong client focus, demonstrable technical ability with the ability to work as part of a team, as well as autonomously. This role is the first escalation point for our Service Desk and to be successful in this role you will need to have experience in either Service Desk or MSP environment with a focus on network services, cloud services, server and service technologies. This role is varied and challenging is a great way to develop your skills in a supportive environment.

This role will be based from our Sydney Office, which will be located in Chatswood from April 2024. This role has onsite requirements. 

Why consider Viatek?

We want you to be successful and this starts at the very start:

We have a structured onboarding program that supports your development in the role. This includes:

• System led new starter paperwork collection
• Face to Face (or teams) company induction with the People and Culture team
• Role specific training with your team
• Documentation practices and procedures
• A variety of ongoing training that can be tailored to your areas of interest
• Access to a wide range of team members that provide support and assistance

Viatek has a long history of supporting and developing our teams to have long successful careers. Our values are key to our success, and we look to employ those that share a similar value set.

• People
• Integrity
• Innovation
• Customer

What we are looking for?

• Someone with a strong client focus
• Demonstrable technical ability
• Ability to work independently and as a part of a team
• Experience in either Service Desk or MSP environment

The way we work

We also want you to work the way that suits you best, which is why Viatek offers flexible and hybrid work environments to our team. This includes:

• A clearly defined flexible work arrangement, so there is no ambiguity on when and where you work
• Built in review dates to ensure the hybrid model is working for everyone
• Systems that support communication and collaboration whilst remote
• Internal IT support that is responsive and dedicated – there nothing worse than not being able to log in remotely!

Lastly, we have built a strong culture based on trust and respect, we have high quality leaders and teams that support one another.

This is an excellent opportunity and if it’s something that interests you, we encourage you to apply.