AddressOnsite Systems EngineerTier 1
About us
Lancom Technology is a leader in cloud computing, application development and modernisation domains, with customers across Australia and NZ. We develop and manage technology to create leverage that yields proven results and exceptional advantage for our clients. We also make and export our own SaaS solutions across the world to over a million users.
Our culture is based on trust, freedom and support. Our clients trust us to deliver the results, our people are given the freedom to discover the best solutions and shape their careers, whilst receiving the support they need along the way.
A bit about the team
Our wider engineering team is structured into "pods" - each aligned to support a specific set of customers, enabling us to really get to learn our clients' systems inside out, allowing us to diagnose and solve problems quickly and win the day! Our growing team needs an additional Tier 1Systems Engineerto do the following:
General support services
- Provide dedicated onsite IT Support Services for a primary location for a key Lancom customer - ensuring all 'walk ups' are appropriately captured within our ticketing system
- Review, diagnose, manage and close all assigned tickets within SLA
- Escalate issues when and as necessary
- Answer inbound support calls and log tickets into our Helpdesk system
- Support Windows Workloads for either on-premises and also cloud systems for remote customers
Grow by assisting other Engineers
- Analyse tickets & find key problems to investigate & resolve root causes
- Provide general site improvements to reduce reactive tickets (scripts, forms, upgrades)
- In turn, you'll be mentored and supported to fast track your career development with exciting new cloud technologies
What you'll need to be successful:
- A passion for Information Technology and a proven history of solving people's computer problems
- Clear and confident verbal and written communication skills
- Ability to translate technical speak into simple English and back again
- An excellent understanding of the fundamentals of good customer service
- Ability to pick up new technologies quickly
- Attention to detail and results oriented
- A first-rate degree (all disciplines considered)
What we'll provide
- Significant possibilities for personal and professional growth and development in the form of training, certifications, support, and the leadership you need to excel.
- Focus on internal promotions- our T2s come from our T1s!
- Annual birthday leave
- Health Insurance
- Mental health support: Employer Assistance Programme
- An amazing and supportive team
What is next?
If you want a job that is challenging but rewarding, apply now, and let's start the conversation.
Applicants should be Sydney based, have Australian residency and the ability to travel at reasonable notice to New Zealand.
