AddressAbout the Role
We are seeking a dynamic and detail-oriented individual to join our Student Financials team as a Systems Officer. In this role, you will play a pivotal role in providing first level support for our student administration system, in relation to financials functionality, ensuring its efficiency, accuracy, and compliance with relevant regulations. Your primary responsibilities will include running scheduled batch process, management of process run controls, HELP and VET Student Loans related configuration, issue resolution, data analysis, and collaboration with various teams to enhance overall service delivery. In addition, you will proactively engage with our Student Admin Management Systems support teams for escalated technical issues and assist in solution implementation.
About You
To be successful in this position, you'll have:
- Demonstrated knowledge of the relationship between system set up, functionality and the associated administrative processes and practices.
- Demonstrated experience understanding the connections between administrative systems and business process improvement.
- Demonstrated ability to undertake system analysis and troubleshoot issues.
- Excellent written and verbal communication skills with the ability to document and present complex information, issues, solutions, and processes to wide ranging internal audience.
- Ability to prioritise work and to manage conflicting deadlines without compromising quality.
- Commitment to working as part of a team, including the ability to assist or guide others in areas of expertise.
- Demonstrated customer service focus and demonstrated history of taking initiative.
- Ability to work productively within an environment that is subject to process and system changes with changing operational priorities.
Qualifications
- Degree in relevant discipline and/or significant experience required.
- Experience within the tertiary sector and with Student systems.
- Experience using Campus Solutions student systems would be highly regarded.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Academic Registrar's Group
The Education Portfolio is led by the Deputy Vice-Chancellor Education and Vice-President who is responsible for planning and implementation of the University's strategies related to RMIT's academic programs and the student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources. The ARG has a staff establishment of around 140 EFT in Australia and Vietnam, and an operating budget in excess of $20 million.
Core University services provided by the Academic Registrar's Group include: Integrity: academic policy, student conduct, student complaints, university appeals, assessment support including special consideration, results and academic progress; Academic Governance and Systems: government reporting, system operations, academic governance; Enrolment and Student Records: student financials, enrolment services, student records, governance and compliance, and global enrolment services; Completions and Graduations: program completions and graduation ceremonies.
www.rmit.edu.au/about/governance-management/structure/education
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below.
Position Description - Systems Officer
Applications close on Tuesday 12th of March at 11.59pm.
About RMIT University
RMIT is a multi-sector university of technology, design and enterprise with more than 96,000 students and close to 10,000 staff globally. The University's mission is to help shape the world through research, innovation and engagement, and to create transformative experiences for students to prepare them for life and work.
https://www.rmit.edu.au/about
https://www.universitiesaustralia.edu.au/university/rmit-university
Why work at RMIT University
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. Find out more about working at RMIT University, what we stand for and why we are an Employer of Choice.
We want to attract those who will make a difference. View RMIT's impressive standings in university rankings.
https://www.rmit.edu.au/about/facts-figures/reputation-and-rankings
Bring Your Whole Self to Work
We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.
We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.
RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via *************@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
