AddressAbout the opportunity:
In this role, you will provide technical leadership to the Unix Midrange team. You will develop, coach, and empower team members to provide our client with a high level of customer service and satisfaction. The successful individual will also proactively engage with peers to resolve barriers to operational excellence and recommend and implement solutions to enhance overall service delivery and client experience.
Key accountabilities include:
- Manage and maintain the ongoing operational requirements of the client and infrastructure relating to current Solaris/AIX/Unix/RHEL technologies.
- Operate independently, following general directions from clients, stakeholders, Team Leads, or senior managers, to resolve incidents and requests within agreed SLAs, while keeping tickets updated consistently with resolution tasks.
- Participate in incident response and problem management activities, providing expertise and guidance to resolve complex issues effectively.
- Plan and implement complex system changes in specified change windows, coordinating with other technical teams to minimize business disruptions.
- Providing direction to the team and promoting personal and professional development.
- Planning, estimating, prioritisation, delegation, and monitoring of activities ensuring escalation occurs when required.
- Participate in on-call rosters, providing 24x7 support for systems and ensuring continuous service availability.
We are looking for someone with:
- Relevant tertiary qualification and experience, or demonstrated equivalent knowledge, experience and skills, and a commitment to ongoing professional development.
- Proven experience administering, configuring, and managing large scale automated Solaris/AIX/Unix/RHEL infrastructure solutions.
- Proven experience working in an IT Service Management capacity, with ITIL service management knowledge and experience, ITIL V4 preferred.
- Experience working across IT Operations to support service delivery management and transition of IT services.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences and build rapport with clients.
- Strong communication and interpersonal skills and a passion for providing high levels of customer service and satisfaction.
- Defence or Defence Industry experience is highly desirable.
To be successful, you will need to hold minimum NV1 level security clearance.
About us
NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.
Come work with us:
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as;
- Flexible work options,
- 14 weeks paid parental leave,
- NEC Partner Product Discounts,
- Access to great discounts at many retail providers,
- Health and wellbeing program and much more.
NEC is committed to achieving a diverse workforce and strongly encourages applications from people with disability, Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
