AddressMovigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
About Us
We make a bad day better.
Our customers are not-at-fault drivers who have been in a motor vehicle accident. They’ve just been through an incredibly stressful experience, and now need to figure out how to get a replacement vehicle while theirs is being fixed. They also need to deal with insurance companies and typically, have no idea where to begin.
That’s where we come in! We put our customers in a replacement vehicle and work with them, insurers, and repairers to take the hassle out of the process. customers In fact, since the company’s inception, we have helped over 250,000 ‘not at fault’ drivers get back on the road, and fast.
About the Role
This is an exciting opportunity to lead and grow a brand-new team, providing a world-class service to our customers in their time of need. This team will be responsible for bookings, customer service and lead conversion to help ‘not at fault’ drivers access our premium services, which includes providing an accident replacement vehicle, towing and vehicle repairs.
As the Team Leader, you will oversee and support the team to achieve individual and team KPIs, all whilst building a fun, positive, collaborative, and successful high-performance team.
Responsibilities
- Hire, onboard, roster, train and develop staff
- Lead and positively motivate and mentor staff
- Identify and address performance issues
- Effectively manage dispute resolution both internally and externally
- Monitor and report on daily activity and KPIs, including lead conversion and ‘Quality Assurance’ measures
- Regularly review audits to ensure high quality output
About You
You are a hardworking and collaborative team player with attention to detail and ability to prioritise effectively. Previous experience in a call centre environment, leading a team, is essential. Knowledge of insurance, credit hire, motor vehicle hire and third-party industry is desirable.
We offer great company benefits, including employee referral bonus, paid parental leave, retail discounts, plus more.
Would you like to lead a brand-new team to success? Click on the apply button and we'll be in touch!
