Address- Competitive Salary & Career Opportunities Australia wide
- Be part of a dynamic & motivated Sales Team
- Training Provided
- Supportive team environment and Development opportunities
- Base Salary plus opportunity to earn uncapped commission paid on each sale
About Flick:
Flick is a strong established iconic Australian brand within the pest control industry. As an industry leader, we employ over 1,500 professional staff and service over 325,000 customer sites annually. We protect over 55,000 commercial sites and 200,000 residential customers from pests every year.
We also keep our commercial customers premises hygienically clean by servicing over 60,000 washroom sites.
Flick Anticimex is regarded as Australians No.1 and one of New Zealand's leading pest control and hygiene companies.
Benefits:
- Join an established and motivated service and sales team.
- Training, personal development and Australia Wide job opportunities available
- Employee discounts on Flick products and services (includes family and friends discounts)
- No outbound cold calling.
- Uncapped commissions – rewarded for your achievements (on top of base salary)
- Free onsite parking provided
- Monday to Friday
Reporting To: Branch Manager
Overview: You will lead, coach, and mentor a team of up to six Customer Service Agents responsible for growing revenue through new enquiries and retaining our existing customer base.
Key Responsibilities:
- Monitor and manage team performance, providing regular feedback and performance reviews.
- Conduct regular team meetings to communicate updates, share best practices, Analyse various reports to identify trends and gaps as part of meeting monthly targets.
- Drive a customer-first culture within the team.
- Jump in the queue during high-demand periods to support customers.
- Serve as an escalation point for agents and customers.
- Handle complex customer inquiries and resolve issues promptly and effectively.
- Collaborate with other departments to improve customer service processes and enhance customer satisfaction.
- Support the Scheduler and Operations Manager daily.
- Establish and maintain positive working relationships across the business.
- Develop and implement training programs for new and existing team members.
- Maintain up-to-date knowledge of industry trends and company products/services to provide accurate information to customers and team members.
